Full-Time
Customer Success Engineer
VIP
Updated on 9/4/2026
Automattic
1,001-5,000 employees
Operates WordPress.com and online content tools
Compensation Overview
$70k - $150k/yr
No H1B Sponsorship
Remote in USA
Remote
Candidates must be based in the United States.
US Citizenship Required
 Customer Experience & Support (1) |
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- Candidates must be based in the United States, undergo background checks as required, and hold United States citizenship.
- Candidates must have excellent written English and be able to explain complex technical issues clearly to customers and colleagues.
- Candidates must be self-motivated, take initiative, and see work through to completion.
- Candidates must have advanced troubleshooting abilities and be able to break complex problems into manageable pieces.
- Candidates must have experience in customer-facing roles in an enterprise support environment.
- Candidates must have WordPress expertise, including its underlying codebase, themes, plugins, block editor, e-commerce, WP-CLI, hooks and filters, imports, and other advanced WordPress concepts.
- Candidates must be proficient in reading, writing, and troubleshooting code in HTML, CSS, PHP, and JavaScript.
- Candidates must understand web technologies including REST APIs, HTTP, DNS, domain management, reverse proxies, and version control, primarily Git and also SVN.
- Candidates must have experience with software engineering practices including coding standards, team coding practices, source control, build processes, testing methodologies, and cloud infrastructures.
- Candidates must have an advanced understanding of scalability, performance, and security issues in enterprise environments.
- Candidates must be proficient with monitoring and debugging tools such as Kibana and New Relic.
- Candidates must be available for scheduled weekday and weekend shifts, as well as some holiday and evening coverage, because support is provided 24/7.
- Provide high-quality technical support and consultation through Zendesk tickets and customer calls.
- Handle complex and urgent customer situations, including incident response and escalations.
- Perform in-depth debugging through close examination of logs, analysis of customer codebases, and collaboration with engineering teams.
- Provide architectural guidance to customers on WordPress implementations.
- Build and update internal and customer-facing documentation.
- Contribute to the continuous improvement of the platform, processes, and customer experience.
- A background in full-stack development, enterprise support, or media technology is highly valued.
- Experience in an enterprise support environment is highly valued.
Automattic builds and runs online tools for creating and managing web content, most notably WordPress.com. Users can start for free and upgrade to premium plans that unlock advanced design options, more storage, and business features, while the free tier may display ads. The company also develops mobile apps and contributes to open source and nonprofit projects, leveraging a hosted WordPress experience with templates, plugins, and a content editor. Its goal is to make the web a better place by enabling easier creation, management, and distribution of online content while supporting open-source software and nonprofit efforts.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$778.6M
Headquarters
San Francisco, California
Founded
2005
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Simplify's Take
What believers are saying
- WordPress.com Education launched August 2026, training students and feeding future paid conversions.
- Mesh shipped on Android in August 2026, expanding Automattic's subscription CRM reach.
- Passport and The Ankler partnership proves Automattic can win higher-value publishing customers.
What critics are saying
- WP Engine litigation continues through June 25, 2026, risking injunctions, damages, and ecosystem blowback.
- The 2025 restructuring cut 16% of staff, signaling margin pressure and execution strain.
- If WordPress governance fractures further, developers and hosts migrate to rival CMS platforms.
What makes Automattic unique
- WordPress.com, WooCommerce, Tumblr, and Pressable give Automattic unmatched WordPress distribution.
- Passport with Ben Thompson targets premium publishers needing audience ownership and subscription control.
- Canonical plugins like Accessibility Lab turn community experiments into official WordPress infrastructure.
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Benefits
Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Professional Development Budget
Growth & Insights and Company News
6 month growth
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↑ 0%New Accessibility Lab plugin prototype lays groundwork for Accessibility Team's first canonical plugin. Automattic's Anne McCarthy has released a prototype accessibility plugin with buy-in from the WordPress Accessibility Team, and a hard line against treating it as a substitute for accessibility in WordPress core. Aug 24, 2026 Automattic-sponsored contributor Anne McCarthy has published a prototype for a new Accessibility Lab plugin, the first step toward the WordPress Accessibility Team having its own canonical plugin for building and testing accessibility features. McCarthy posted the plugin to GitHub on Friday and invited contributors to help get it ready for the WordPress.org plugin directory. The initial version features three modules, including configurable Media Library view options, real-time heading-order validation, and a block accessibility checks framework contributed by developer Troy Chaplin from his existing Block Accessibility Checks plugin. The prototype came out of McCarthy's conversations with the Accessibility Team about where a plugin could genuinely help move core forward 'and where it very much can't,' they said in their announcement on the Make WordPress Accessibility blog. The team's buy-in marks a big shift from where things stood 15 months ago. When WordPress co-founder Matt Mullenweg suggested in May 2025 that accessibility improvements could be developed as a canonical plugin, the idea drew criticism. Long-time Accessibility Team contributor and core committer Joe Dolson said at the time that putting accessibility features in a plugin "sends a clear message that the feature is something that only some users will need." Equalize Digital CEO Amber Hinds and web accessibility specialist Rian Rietveld raised concerns about maintenance burden and the risk of sidelining disabled users. McCarthy addresses those objections head-on in their announcement post. "This is not 'install this plugin to have accessibility needs met' or 'to make WordPress accessible.' That approach causes real harm," McCarthy said. "The Accessibility Lab plugin is not a substitute for fixing accessibility in Core. It is a place to test new ideas, gather feedback, and develop features that need real-world testing before they are ready for Core." Dolson, who reviewed the announcement post, has given the concept conditional support, as The Repository reported earlier this month, provided features have a real path into core and the plugin isn't used to override core decisions. Once it reaches the plugin directory, Accessibility Lab will become the third canonical plugin maintained by a WordPress Make team, following the Performance Team's Performance Lab plugin and the AI Team's AI plugin. McCarthy said that Accessibility Lab borrowed from both plugins: Performance Lab's approach of shipping testable modules for features headed to core, and the AI plugin's model of giving community-built solutions an official home. "Accessibility needs come up again and again across WordPress in schools, agencies, and everywhere in between," McCarthy said. "This plugin is a way to collect that work in one place for all to benefit from." The most developed module in the prototype is Chaplin's Block Accessibility Checks, which provides real-time, three-tier WCAG validation for blocks and document structure. Its hook system is open enough that third-party blocks get checked too. Chaplin works in higher education at Carleton University in Ottawa, and McCarthy said Chaplin was open to contributing his work so that "a higher ed accessibility office and a hobbyist blogger can point to the same trusted answer" to the problem of inaccessible content going live. The plugin's heading-order module addresses one of the most common accessibility mistakes editors make without realizing it: skipping heading levels. McCarthy said the feature gives writers a real-time warning when a heading block introduces a gap in the document outline. The Media Library module adds view controls beyond the infinite scroll opt-out that shipped in WordPress 7.1, including item density and persistent file name visibility. McCarthy named searchable alt text as an example of what could be built next for the plugin. Alt text currently lives in the postmeta table, making it unsearchable at scale - a problem that's been tracked on Trac for years. McCarthy said that it was "precisely the kind of problem this plugin exists for: worth fixing, and architecturally hard enough that Core can't move forward without a real implementation to test against first." The plugin is temporarily on McCarthy's personal GitHub account. When WHODUNIT-sponsored core committer Jb Audras asked in the comments why it wasn't in the official WordPress repository, McCarthy said they wanted developers to help sharpen the code before transferring it. "I also wanted to 'show' rather than 'tell' when starting the conversation around doing this," they said. Audras has already opened an issue proposing a new module that would let users add custom ARIA attributes at the block level, an idea he said came from a custom plugin his agency already uses. Contributors can file issues and open pull requests on the GitHub repository or join the #accessibility channel on WordPress Slack. Disclosure: Automattic-owned Pressable is a sponsor of The Repository. You've read 1 stories from The Repository this year. Independent reporting in the WordPress ecosystem takes time, research, and conversations with the people shaping it. If you value this work, consider supporting The Repository to keep it sustainable.
Automattic has launched WordPress.com Education, a free classroom suite designed for teachers and students. The programme includes a full WordPress.com domain for each student, free domain names on .blog or .art, and plugin support. Teachers can provide free access for one year without requiring credit card details. The Student plan includes 6 GB of storage, backups, staging sites, and support for plugins, SFTP/SSH, phpMyAdmin, and Studio Sync. After the first year, students can subscribe for $2 monthly or revert to a free WordPress.com site whilst retaining all content. Automattic piloted the programme with 5,000 students across 27 countries. Among educators, 88.9% reported improved student employability, whilst 81.5% noted enhanced entrepreneurial capacity. The initiative aims to introduce WordPress to younger users who typically favour social media platforms.
Free CRM tools are now more accessible: what African founders need to know. Managing customer relationships is one of the biggest challenges for growing startups. Whether you're a SaaS founder, e-commerce business owner, or service provider, keeping track of client interactions, follow-ups, and deals can quickly become overwhelming - especially when you're bootstrapping. Enter Mesh, an AI-powered contacts and relationship management app from Automattic (the company behind WordPress). The platform just launched its Android version, making it even easier for African entrepreneurs to access affordable CRM tools without breaking the bank. What is Mesh, and why should you care? Mesh is designed to be a CRM for everyone - not just enterprise teams with dedicated sales departments. The app combines your contacts, communication history, and relationship data in one place, powered by AI to help you stay on top of your business relationships. For African founders, this is significant. Many traditional CRM platforms (Salesforce, HubSpot) come with steep price tags that don't make sense for early-stage startups. Mesh offers a lightweight alternative that works on the devices most of FundNaija, Inc. already use daily. Why Android availability matters for African entrepreneurs. The Android launch is particularly important for the African startup ecosystem. Mobile-first adoption is the norm here - many entrepreneurs run their businesses primarily from smartphones. By bringing Mesh to Android, the platform is recognizing that African founders need tools that work on their preferred devices, without requiring expensive laptops or desktop setups. This aligns with how modern African businesses operate: lean, mobile, and efficient. Key features that help growing businesses. * AI-Powered Insights: The app learns your communication patterns and suggests follow-ups * Unified Contact Management: All your customer data in one searchable place * Relationship Tracking: Never forget where you left off with a client or investor * Mobile-First Design: Built for entrepreneurs on the move Why this matters for founders. As you scale your startup, investor relations and customer management become critical. Tools like Mesh help you maintain professional relationships without the overhead of expensive enterprise software. When you're pitching to investors or managing a growing customer base, having organized relationship data gives you a competitive edge. Plus, understanding your customer relationships better helps you tell a compelling story to potential funders about your business growth and retention metrics. The bigger picture. This launch signals a broader trend: affordable, accessible tools are becoming the norm. African founders no longer need to choose between expensive enterprise solutions and spreadsheets. There's now a middle ground - powerful, AI-enabled tools designed for modern, mobile-first businesses. As you build your startup, investing in the right tools early (even free ones) can save you time and help you scale more efficiently. Want to check your funding readiness? Try FundNaija's free FundScore to understand what investors are looking for and get personalized insights on your startup's potential. Get funding-ready today. Create an AI-powered business plan and discover funding opportunities tailored to your business.
Automattic's relationship manager app Mesh is now available on Android. The software, acquired by WordPress.com's parent company last year, allows users to visualize and track contacts in their personal and professional networks, add notes, and set reminders to reach out. The Android version supports split-screen and pop-up views, keyboard shortcuts for tablets, home screen widgets, and real-time sync across devices. Mesh interoperates with Automattic's messaging app Beeper, enabling users to draft texts or access profiles directly. The app includes Nexus AI in early access, letting users query their network by company, location, or expertise. Personal information isn't used for ad targeting, as Mesh operates on subscriptions. It's free for up to 1,000 contacts, with paid tiers offering unlimited contacts and additional features. Around 70% of Mesh's customers use it for business purposes.
Automattic's personal CRM Mesh expands to Android devices with enhanced features. Mesh, a relationship manager and personal CRM acquired by Automattic, the parent company of WordPress.com, has launched its app on Android devices. The app allows users to manage personal and professional networks by adding notes, setting reminders, and visualizing connections. * On Android, Mesh has been customized to integrate with key platform features such as split-screen and pop-up views, keyboard shortcuts for foldables and tablets, in-app search, home screen widgets with Material You colors, and real-time sync across devices. * Mesh's broader strategic plan involves deeper integration with Automattic's messaging app Beeper, which connects users across platforms like WhatsApp, Instagram, and Slack. * Mesh's Nexus AI is in early access, offering features to navigate personal networks by identifying connections at specific companies or regions. * The use of AI in Mesh is aimed at improving personal and professional relationship management, with features for voice command and business card scanning. * The app is supported by subscriptions, guaranteeing that user data is not shared or used for ad targeting. * While primarily used for business purposes, Mesh is designed to cater to both business and consumer needs. It is available as a free download with in-app purchases on Google Play.