Dealer Registration Clerk

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
   

RESPONSIBILITES:

• Responsible for the collecting & processing of legal forms in a timely manner following a prescribed and accurate format that is required for registering new dealers and maintaining existing dealer files in a demanding, fast paced environment.
• Provides excellent customer service to both internal and external customers by assisting in person or telephone inquiries of various procedures and requests in an efficient and timely manner.
• Responsible for manually or electronically updating and entering new data on the computer in an accurate and timely manner in a prescribed format.
• Perform filing and other administrative duties as required.
• Assists with daily auction day duties as required.
• Answer customer inquiries through email, phone calls, or in person in a timely and professional manner.
• Keep records of customer interactions, process customer accounts and file documents.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Occasionally assist with Clerking during the auction as needed.
• Other duties as assigned.

EDUCATIONAL / EXPERIENCE REQUIREMENTS

• High School diploma or equivalent in education (2-4 years) experience (retail or hospitality industry experience considered an asset).
• Superior customer service.
• Detailed, accurate, thorough and skilled at follow through.
• Ability to multi-task, good time management and organizational skills are a must.
• Must be able to make sound decisions by realistic analysis of all relevant facts and provide advice to required parties.
• Excellent communication skills both verbal and written.
• Must have Microsoft Office skills and ability to learn multiple systems.
• Ability to work under pressure and be adaptable.
• Ability to solve problems through investigation and make timely decisions.
• Strong phone contact handling skills and active listening.
• Ability to adapt in a changing environment.

Sound like a match? Apply Now - We can't wait to hear from you!