Full-Time

Manager/Senior Manager of Community Engagement

Confirmed live in the last 24 hours

Pomelo Care

Pomelo Care

11-50 employees

Personalized healthcare for pregnant individuals and newborns

Healthcare

Compensation Overview

$125k - $150kAnnually

+ Equity + Benefits + Other Opportunities

Mid, Senior

Remote in USA

Category
General Marketing
PR & Communications
Growth & Marketing
Required Skills
Data Analysis
Requirements
  • 4-7 years of experience in consulting, customer success, or project management, with at least 2+ years of health tech or healthcare experience
  • Experience managing relationships or sales with physician and practice/hospital leadership
  • Strong relationship management and creative problem solving experience, with a proactive, detail-oriented, and customer-focused mindset
  • Proven experience managing projects and competing priorities across a range of external stakeholders and cross-functional internal teams
  • Exceptional written and verbal communication skills
  • Self-motivated and eager to thrive in a fast-paced metric-driven environment, with a track record of meeting or exceeding customer satisfaction, retention, and expansion goals
  • Willingness and interest in using data and research to learn new content areas
Responsibilities
  • Lead engagement with external stakeholders to provide education about Pomelo Care services and establish streamlined pathways for communication with in-person care teams
  • Support collaboration with health plan care management teams, including referral management and coordination of clinical rounds
  • Serve as a primary contact for Pomelo’s customers, partnering with the Customer Success team to develop strong relationships and a deep understanding of customer and member needs to deliver an ongoing best-in-class customer experience
  • Use data to tell meaningful and actionable stories to customers, through regular monthly reporting and business reviews with partners customers to identify areas for improvement, demonstrate Pomelo’s impact for patients and plans/employers, and drive customer retention
  • Investigate and identify patient trends across Pomelo’s customers, markets, and lines of business
  • Support seamless and on-time implementations across Pomelo’s customers, monitoring and resolving go-live risks, facilitating collaboration across customer and Pomelo stakeholders, and continuing to evolve implementation best practices
  • Advocate for strategic customer needs and feedback internally, and work cross-functionally with other teams to achieve outcomes and results for customers and Pomelo
  • Collaborate closely with Pomelo partnerships, marketing, data, and operations teams on strategic customer opportunities, including presentations, major enrollment campaigns, or other initiatives critical to Pomelo’s customer success
Desired Qualifications
  • Experience implementing solutions within medical practices or hospital systems, or experience managing health plan or employer relationships
  • Experience working in a virtual care setting and/or with value-based care models

Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to ensure that families have access to high-quality healthcare solutions that meet their specific needs.

Company Stage

Series B

Total Funding

$84.6M

Headquarters

New York City, New York

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for telehealth boosts Pomelo's virtual care services.
  • Expansion of Medicaid coverage offers Pomelo new market opportunities.
  • Growing interest in personalized healthcare aligns with Pomelo's service model.

What critics are saying

  • Competition from similar maternity care providers may reduce Pomelo's market share.
  • Operational challenges from integrating The Doula Network could affect service delivery.
  • Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.

What makes Pomelo Care unique

  • Pomelo Care combines virtual and in-person maternity services, unique in the industry.
  • The acquisition of The Doula Network enhances Pomelo's comprehensive care model.
  • Pomelo uses data science to improve maternal and infant health outcomes.

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Benefits

Health Insurance

Company Equity

Paid Vacation