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Sr. Product Manager New Grad
Tech, MBA
Posted on 8/25/2022
San Jose, CA, USA
Experience Level
Desired Skills
Product Design
  • Currently enrolled as a second-year MBA student
  • Graduating December 2022 - Summer 2023
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Experience defining and capturing product requirements and transforming them into a product roadmap
  • Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions
  • Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
  • Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what's desirable, viable, and technically feasible
  • Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment
  • Preferred: Demonstrated project management experience from previous internship, or academic or personal projects
  • Preferred: Experience or awareness with Agile and the Software Development Lifecycle
  • Set product vision & strategy
  • Define the roadmap, requirements & product success metrics
  • Develop and test innovative product ideas
  • Work closely with customers to understand their needs and problems to be solved
  • Own detailed competitive analysis for their feature/product
  • Enable our go to market partners
  • Define pricing & packaging (in collaboration with our pricing team)
  • Provide best practice content and guidance
  • Package and deliver in-depth competitive analysis for go to market partners
  • Drive customer usage and adoption programs
  • Occasionally provide onboarding and renewal help
  • Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives
  • Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features
  • Build familiarity with scrum process and willingness to contribute to team deliverables
  • Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue
  • Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements
  • Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated
  • Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements and delivering product features to market
  • Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.