Retail Industry Client Principal @ Thoughtworks

Client Principals are the trusted partner of existing Thoughtworks clients, supporting them in their business transformation journey through a technology-centric approach. They’re also an extension of delivery teams, ensuring that both business and technology groups are aligned. By staying continuously connected with a customer’s business and technology strategy as well as our offerings, they drive customer growth while positioning Thoughtworks as trusted industry leaders.

Job responsibilities

Achieve established revenue targets, forecast and manage sales, revenue and margins at existing customers
You will establish, grow and nurture long-term, value-based relationships with a growing number of senior client stakeholders, focusing on 1-3 accounts at a time
You will partner closely with technical leaders to support the delivery team, ensuring they have what they need to be successful
You will engage in consultative business development, growing relationships both vertically and horizontally
Approach client executives as true business partners, expanding the company’s breadth and depth to its full potential
You will take a consultative approach to working with our clients’ C-level executives and other stakeholders to achieve their business goals, redefine their industries, drive complex negotiations and resolve conflicts
Help develop a range of IP and best practices around client and portfolio development to build the client base into a significant strategic asset
By understanding a client’s strategy inside out, you will identify opportunities to improve the partnership and increase revenue throughout the duration of the partnership
Maintain a watchful eye on how Thoughtworks’ executes engagements and take a proactive approach to mitigating potential risks before they arise
Stay current with Thoughtworks’ business strategy and IT goals

Job qualifications

Technical Skills

You have experience in executive revenue-generating roles and bring comprehensive business acumen to your account strategies, cultivating ‘win-win’ value propositions at both company and individual levels
You understand agile custom software delivery and can motivate tech teams with creativity and enthusiasm
Bonus points if you are well versed in agile delivery best practices

Professional Skills

A forward-thinking mindset - - you infuse thought leadership and innovation into how you partner with a client
A natural consultant, you’re solutions-oriented and influence decisions by bringing in relevant industry trends and client stories
You’re able to balance strategy and execution, while crafting visions and taking a progressive stance on agendas that drive change
You’re comfortable interfacing with C-suite on their strategy, ensuring that we’re delivering the expected outcomes while staying a step ahead to propose new solutions that may increase revenue
Taking abstract, technical or strategic concepts and translating them into actionable ideas comes naturally for you
You thrive in a collaborative, flat environment that values transparency, openness, feedback and change
You don’t shy away from negotiation -- you see it as an opportunity to establish credibility and a positive rapport with the client

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Travel

While we’ve traditionally been a traveling consultancy, we have adopted a hybrid working model with the majority of work being completed remotely from either home or local Thoughtworks offices. However, business travel to client locations should be expected when required by Thoughtworks or our clients’ needs.

Company Policies

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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