Full-Time

Team Support

Posted on 1/7/2025

TripAdvisor

TripAdvisor

51-200 employees

Largest travel platform for reviews and bookings

Consumer Software
Consumer Goods

Entry, Junior

Company Historically Provides H1B Sponsorship

Oxford, UK

Hybrid: 3 times per week office attendance for day shifts.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following TripAdvisor's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Minimum broadband connections of 25MB download speed and 10MB upload speed using a hard-wire Ethernet internet connection (no Wi-Fi). Proof of connectivity will be required
  • A minimum of six months of experience in Customer Service in an office/call centre setting
  • Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
  • Good command of English (verbal and written)
  • Typing, phone, and computer navigation skills
  • Ability to cope well in a high pressure environment while maintaining high quality outputs
  • Flexibility in work hours based on scheduling needs and customer demands
Responsibilities
  • Overseeing the booking process
  • Providing basic technical support
  • Addressing and resolving customer and associate queries
  • Handling escalated contacts that may involve legal, regulatory, governmental, or PR implications
  • Assisting the Team Manager with various projects focused on enhancing team performance, including operational improvements and development initiatives
  • Proactively addressing challenges
  • Utilising a variety of software tools to navigate customer accounts, research and review policies, and deliver effective solutions
Desired Qualifications
  • Ideally you will have previous call centre customer service experience
  • Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable
  • A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications.

Tripadvisor is the largest travel platform in the world, designed to help travelers research and plan their trips. It collects millions of reviews and opinions from travelers about various services such as hotels, restaurants, activities, airlines, and cruises. Users can access this information to make informed decisions about their travel plans. Tripadvisor operates primarily on an advertising revenue model, where it earns money by selling advertising space to travel-related businesses and charging for enhanced listings. Additionally, it makes income through affiliate commissions when users book services through its links. Unlike its competitors, Tripadvisor offers a vast amount of user-generated content, making it a go-to resource for authentic travel advice. The goal of Tripadvisor is to provide travelers with the information they need to create memorable travel experiences while also supporting businesses in the travel and hospitality industry.

Company Stage

IPO

Total Funding

$325M

Headquarters

Englewood, Colorado

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Tripadvisor can enhance AI-driven personalization features to meet demand for tailored travel experiences.
  • The rise of 'workcations' presents opportunities for Tripadvisor to expand remote work-friendly content.
  • Tripadvisor can leverage sustainability trends by promoting eco-friendly accommodations and experiences.

What critics are saying

  • Potential acquisition could lead to strategic changes impacting Tripadvisor's market position.
  • The resignation of M. Gregory O'Hara may cause shifts in corporate governance.
  • Inquiry into securities law violations could result in legal challenges and financial penalties.

What makes TripAdvisor unique

  • Tripadvisor is the world's largest online travel community with extensive user reviews.
  • The platform offers seamless links to booking tools for a comprehensive travel planning experience.
  • Tripadvisor's business model capitalizes on advertising revenue and affiliate commissions.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Remote Work Options

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Mental Health Support

401(k) Company Match

INACTIVE