Customer Success Manager
Posted on 3/24/2023
INACTIVE
Aera Technology

201-500 employees

Cloud-based supply chain intelligence software solutions
Company Overview
Aera Technology is on a mission to make businesses smarter, digital, dynamic, and wildly successful. To achieve this, they've brought together a unique group of product visionaries and technology veterans.
AI & Machine Learning
Data & Analytics

Company Stage

Series C

Total Funding

$175.1M

Founded

2017

Headquarters

Mountain View, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

-10%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Data Analysis
Requirements
  • 3+ years of professional work experience
  • Bachelor degree in STEM field
  • Fast, Smart, high EQ, high energy and drive
  • Capable of building and maintaining meaningful relationships, genuinely and honestly
  • Classic office suite experience
  • Strong written and verbal communication in English
Responsibilities
  • Own end user adoption. Drive the measurement & delivery of impact using Aera's built-in platform
  • Lead customers' decision intelligence roadmap
  • Define and drive customers' path to self-sufficiency
  • Responsible for overall customer satisfaction and deployment of tools and processes
  • Organize and orchestrate client engagement governance
  • Leverage sales and marketing to bring customers new ideas on how to increase value of the Aera platform and resources
  • Work with Aera's Client Partners, Product and Delivery organization to identify and/or develop opportunities to expand client usage
  • Enable customers and partners to build their Center of Excellence around Aera
  • Usage & decision analytics, renewal rates, number of certified Aera developers or any other measure of self sufficiency
Desired Qualifications
  • Experience in data and analytics, supply chain, digital transformation will be a big plus