Customer Success Manager

Confirmed live in the last 24 hours

Locations

London, UK

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

Marketing

Sales

Communications

Requirements

3+ years of professional work experience
Bachelor degree in STEM field
Fast, Smart, high EQ, high energy and drive
Capable of building and maintaining meaningful relationships, genuinely and honestly
Classic office suite experience
Strong written and verbal communication in English

Responsibilities

Own end user adoption. Drive the measurement & delivery of impact using Aera's built-in platform
Lead customers' decision intelligence roadmap
Define and drive customers' path to self-sufficiency
Responsible for overall customer satisfaction and deployment of tools and processes
Organize and orchestrate client engagement governance
Leverage sales and marketing to bring customers new ideas on how to increase value of the Aera platform and resources
Work with Aera's Client Partners, Product and Delivery organization to identify and/or develop opportunities to expand client usage
Enable customers and partners to build their Center of Excellence around Aera
Usage & decision analytics, renewal rates, number of certified Aera developers or any other measure of self sufficiency

Desired Qualifications

Experience in data and analytics, supply chain, digital transformation will be a big plus

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.

We are looking for an exceptional Customer Success Manager to lead our customers toward self-sufficiency and success using Aera’s platform. The ideal candidate will drive end-user adoption, measure and deliver the platform’s impact, define customers’ decision intelligence roadmap, and ensure overall customer satisfaction. The Customer Success Manager will also work with Aera’s Client Partners, product and delivery organization to identify opportunities to expand client usage, organize and orchestrate client engagement governance, and enable customers and partners to build their Center of Excellence around Aera.

Responsibilities

Own end user adoption. Drive the measurement & delivery of impact using Aera’s built-in platform
Lead customers’ decision intelligence roadmap
Define and drive customers’ path to self-sufficiency
Responsible for overall customer satisfaction and deployment of tools and processes
Organize and orchestrate client engagement governance
Leverage sales and marketing to bring customers new ideas on how to increase value of the Aera platform and resources
Work with Aera’s Client Partners, Product and Delivery organization to identify and/or develop opportunities to expand client usage
Enable customers and partners to build their Center of Excellence around Aera
Usage & decision analytics, renewal rates, number of certified Aera developers or any other measure of self sufficiency

About You

3+ years of professional work experience
Bachelor degree in STEM field
Fast, Smart, high EQ, high energy and drive
Capable of building and maintaining meaningful relationships, genuinely and honestly
Classic office suite experience
Strong written and verbal communication in English

Nice to Have

Experience in data and analytics, supply chain, digital transformation will be a big plus

We are interested in considering every qualified candidate eligible to work in the United States. However, at present, we are not able to sponsor visas. The appropriate candidate will be based in Texas.

If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we’re a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

51-200 employees

Website

Cloud-based supply chain intelligence software solutions

Company Overview

Aera Technology is on a mission to make businesses smarter, digital, dynamic, and wildly successful. To achieve this, they've brought together a unique group of product visionaries and technology veterans.

Benefits

Stock Options: We believe every Aera team member should have a stake in our future success
Medical: Benefits provided through your choice of Aetna PPO, Aetna HDHP, or, for California-based team members, Kaiser
Dental: No monthly cost to employee through Delta Dental
Vision: No monthly cost to employee through VSP
401(k) and Additional Benefits Plans: Employees can contribute to: 401(k) plan (Traditional/Roth); Health Savings Account (HSA); Flexible Savings Account (FSA); Supplemental Life Insurance Plan; Short-term Disability; Commuter Benefit Program
Learning and Development: You’ll have access to professional development content through Udemy, our online learning platform. Udemy offers thousands of courses to help you learn new skills - whether for your professional development or your personal interests
Employee Referral Program: Earn cash when your referrals get hired!
Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more
Paid Time Off: To give our best and live a well-balanced life, we need to take time off for rest, relaxation and rejuvenation. Here at Aera, we offer flexible paid time off. In addition, we have 10 paid holidays each year
Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages

Company Core Values

Excellence
Integrity
Accountability
Speed
Disruption
Inclusion