Customer Success Manager
Posted on 3/24/2023
INACTIVE
Cloud-based supply chain intelligence software solutions
Company Overview
Aera Technology is on a mission to make businesses smarter, digital, dynamic, and wildly successful. To achieve this, they've brought together a unique group of product visionaries and technology veterans.
AI & Machine Learning
Data & Analytics
Company Stage
Series C
Total Funding
$175.1M
Founded
2017
Headquarters
Mountain View, California
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 7%2 year growth
↓ -10%Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Data Analysis
Requirements
- 3+ years of professional work experience
- Bachelor degree in STEM field
- Fast, Smart, high EQ, high energy and drive
- Capable of building and maintaining meaningful relationships, genuinely and honestly
- Classic office suite experience
- Strong written and verbal communication in English
Responsibilities
- Own end user adoption. Drive the measurement & delivery of impact using Aera's built-in platform
- Lead customers' decision intelligence roadmap
- Define and drive customers' path to self-sufficiency
- Responsible for overall customer satisfaction and deployment of tools and processes
- Organize and orchestrate client engagement governance
- Leverage sales and marketing to bring customers new ideas on how to increase value of the Aera platform and resources
- Work with Aera's Client Partners, Product and Delivery organization to identify and/or develop opportunities to expand client usage
- Enable customers and partners to build their Center of Excellence around Aera
- Usage & decision analytics, renewal rates, number of certified Aera developers or any other measure of self sufficiency
Desired Qualifications
- Experience in data and analytics, supply chain, digital transformation will be a big plus