Customer Success Manager
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
Data Analysis
  • 3+ years of professional work experience
  • Bachelor degree in STEM field
  • Fast, Smart, high EQ, high energy and drive
  • Capable of building and maintaining meaningful relationships, genuinely and honestly
  • Classic office suite experience
  • Strong written and verbal communication in English
  • Own end user adoption. Drive the measurement & delivery of impact using Aera's built-in platform
  • Lead customers' decision intelligence roadmap
  • Define and drive customers' path to self-sufficiency
  • Responsible for overall customer satisfaction and deployment of tools and processes
  • Organize and orchestrate client engagement governance
  • Leverage sales and marketing to bring customers new ideas on how to increase value of the Aera platform and resources
  • Work with Aera's Client Partners, Product and Delivery organization to identify and/or develop opportunities to expand client usage
  • Enable customers and partners to build their Center of Excellence around Aera
  • Usage & decision analytics, renewal rates, number of certified Aera developers or any other measure of self sufficiency
Desired Qualifications
  • Experience in data and analytics, supply chain, digital transformation will be a big plus
Aera Technology

51-200 employees

Cloud-based supply chain intelligence software solutions
Company Overview
Aera Technology is on a mission to make businesses smarter, digital, dynamic, and wildly successful. To achieve this, they've brought together a unique group of product visionaries and technology veterans.
  • Stock Options: We believe every Aera team member should have a stake in our future success
  • Medical: Benefits provided through your choice of Aetna PPO, Aetna HDHP, or, for California-based team members, Kaiser
  • Dental: No monthly cost to employee through Delta Dental
  • Vision: No monthly cost to employee through VSP
  • 401(k) and Additional Benefits Plans: Employees can contribute to: 401(k) plan (Traditional/Roth); Health Savings Account (HSA); Flexible Savings Account (FSA); Supplemental Life Insurance Plan; Short-term Disability; Commuter Benefit Program
  • Learning and Development: You’ll have access to professional development content through Udemy, our online learning platform. Udemy offers thousands of courses to help you learn new skills - whether for your professional development or your personal interests
  • Employee Referral Program: Earn cash when your referrals get hired!
  • Events and Extras: We work hard and get things done, but we also value the importance of having fun: office outings; birthday celebrations; holiday parties; weekly in-office lunches, and more
  • Paid Time Off: To give our best and live a well-balanced life, we need to take time off for rest, relaxation and rejuvenation. Here at Aera, we offer flexible paid time off. In addition, we have 10 paid holidays each year
  • Snacks: When you’re working from the office, you’ll have access to our fully stocked kitchen with a selection of snacks and beverages
Company Core Values
  • Excellence
  • Integrity
  • Accountability
  • Speed
  • Disruption
  • Inclusion