Job Summary:
Internship Description - Client Professional Sports League Intern
Location: Minnesota
Division: Ticketmaster US
Line Manager: Supervisor Operations Manager
15-20 hours per week (Part-Time), Requires some evenings & weekends.
THE TEAM
The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and that clients can utilize the various Ticketmaster products/platforms.
THE JOB
Ticketmaster’s Field Support Operations team is in search of a highly motivated, organized and most importantly, enthusiastic student who is interested in interning within the heart of the live entertainment industry and being exposed to clients as varied professional sports teams and university athletics.
As a Ticketmaster Field Operations intern, you can expect to develop operational and project management skills, and at the same time, gain invaluable real-world experience in the live entertainment industry. This internship is on the client support team within Ticketmaster and will be focused primarily on the day to day operational support aspects of our unique client base. As part of the team, our goal is to ensure quality support, product adoption and results for our clients.
WHAT YOU WILL BE LEARNING UNDER THE SUPERVISION OF TRAINED EMPLOYEES
BUSINESS MANAGEMENT
- Develop a client centric mentality.
- Exposure to Salesforce CRM platform.
- Exposure to client satisfaction and corporate metrics.
- Understand ethics, compliance, and business conduct pertaining to the industry.
- Understand time management requirements when working with individuals or clients/teams.
- Understand how large companies function and communicate.
- Learning new Ticketmaster Products and learning from the staff in product adoption and training.
- Exposure to Ticketmaster senior leadership staff.
- Monitor key product usage to assist in creation of best practices.
OPERATIONS
- Understand the needs of small & large clients, and why they are different or similar.
- Learn how to apply operational skills and tactics towards events and onsales.
- Develop & observe presentation skills.
- Learn operational/metric tracking techniques.
- Understand and assist in the execution of event onsales or reports for clients.
- Understand the necessity of detailed product analytics.
- Develop competencies in planning management.
- Work with our clients and staff to develop strong communication skills.
- Major event support, to include assisting with venue access control.
PRODUCT
- Become familiar with ticketing software programs.
- Gain substantial knowledge into Access Control and reporting programs.
PERSONAL DEVELOPMENT
- Develop planning, organizational and time management skills.
- Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.
- Increase knowledge of computer skills and technology.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
- Currently enrolled in an accredited college, university or trade school
- Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
- Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred.
- Must be 18 years or older and have junior standing or above.
- Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays.
- Be detail-oriented.
- Eager to learn and be proactive with new tasks.
- The ability to conduct yourself in a professional matter at all times.
- The ability to learn and absorb at a fast pace.
- High proficiency in MS Office, particularly Excel, and current software platforms
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
