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Technical Support Engineer
Posted on 10/12/2022
INACTIVE
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Requirements
  • Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability
  • Comfortable talking to customers on the phone
  • Bachelor's degree or equivalent
  • 1+ years working in a corporate environment
Responsibilities
  • Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients
  • Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth
  • Work in tandem with LiveRamp's Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers
  • Contribute towards building a great company
Desired Qualifications
  • Experience with advertising or marketing technology, or SaaS support
  • Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs)
  • Resourcefulness. We don't have all the answers, but you'll need to find them
  • Great communication skills with external customers and internal stakeholders
  • The ability to respond promptly and follow through on projects to completion
  • The ability to work and succeed in ambiguous situations with little direction
  • A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions
  • Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive
LiveRamp
Company Overview
LiveRamp is the leading data connectivity platform for the safe and effective use of data.