Full-Time

Associate Director

Global Technical Services Training & Development

Posted on 11/21/2024

Baxter International

Baxter International

10,001+ employees

Provides essential medical products and services

Biotechnology
Healthcare

Compensation Overview

$144k - $198kAnnually

+ Bonus

Senior

No H1B Sponsorship

Batesville, IN, USA + 1 more

More locations: Highland Park, IL, USA

Requires onsite presence for a minimum of 3 days a week.

Category
Human Resources
People & HR
Requirements
  • Bachelor’s degree required
  • Minimum 10 years in learning and development, sales or sales enablement role, preferably at least 15 years industry/functional experience
  • Minimum of 5 years management experience, leading a team.
  • LMS (Learning Management System) experience preferred.
  • Demonstrated passion for coaching, training, mentoring, and empowering others to drive results.
  • Able to easily build authentic relationships and collaborate effectively with teammates.
  • Experience defining data-driven strategies and driving successful implementation.
  • Ability to encourage and influence teams cross-functionally.
  • Strategic thinker with the ability to understand sophisticated issues, apply frameworks to facilitate understanding, and efficiently make decisions/ take action (with leadership and cross-functional teams).
  • Ensure the execution of current programs while providing strategic, forward-looking, and innovative solutions for training that blend face-to-face training with the latest technologies.
  • Previous experience leading a training function, managing and developing a high performing metrics-driven training team.
  • Outstanding communication skills: written, verbal, and presentation
  • Project management experience is a plus.
  • Change management experience is a plus.
  • Ability to develop structured plans, actions, and metrics for sales tools and enablement.
Responsibilities
  • Develop and implement a strategic vision and framework to identify current skill gaps within the field service with the ultimate goal of evolving this framework into a sales and marketing proficiency model to improve the sales performance.
  • Design and develop all new hire technical & product training, ongoing product training and training to support new product launches including tactical plans that address training and performance success compared to designated goals, objectives and challenges.
  • Ensure a continuous improvement environment is in place to improve the performance of the service team, so they are well positioned to meet current and future goals, including continuous assessment/evaluation, making updates to training, and designing and facilitating learning experiences and content to enhance the skills and knowledge of the field service teams.
  • Lead efforts to improve customer experience, effectively presenting Global Technical Service Training value proposition, and ensuring our employees can effectively grow the business with current and prospective customers.
  • Lead a team to design and develop learning and performance systems relative to tactical plans that include conducting learning assessments, recommending training solutions, training design, delivery method, timing requirements, and required resources.
  • Create and own outcome-based metrics for customer, internal and business partner training programs.
  • Responsible for integrating technical services across the entire global service organization including systems, processes and people; requiring candidate to set the strategic direction for training growth, methodologies, technology enhancements, and service enablement.
  • Collaborate with marketing, medical affairs and other stakeholders to develop relevant and engaging training on both technical and soft skills. Identify measures and metrics to provide insights into effectiveness of the Learning and Development programs.
  • Work with Service Marketing and Service Commercial to set pricing for new offerings, yearly review for increased pricing and discounting structure.

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Company Stage

IPO

Total Funding

N/A

Headquarters

Deerfield, Illinois

Founded

1931

Simplify Jobs

Simplify's Take

What believers are saying

  • Needle-free injection technology aligns with Baxter's patient-centric innovation approach.
  • Home healthcare solutions expansion enhances Baxter's service offerings.
  • Digital health integration improves patient outcomes and engagement in renal care.

What critics are saying

  • Needle-free technology may disrupt traditional injection-based therapies, affecting market share.
  • Scaling home care solutions may face integration challenges with existing systems.
  • Competition in digital health platforms could impact Baxter's renal care market position.

What makes Baxter International unique

  • Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.
  • Partnership with Ayogo Health integrates behavioral science into renal care solutions.
  • Investment in Medically Home supports leadership in decentralized patient care.

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