Full-Time

Sr. Customer Retention Manager

Posted on 5/3/2024

Varsity Tutors

Varsity Tutors

5,001-10,000 employees

Online personalized tutoring and self-study platform

AI & Machine Learning
Education

Senior

Remote in USA

Requirements
  • Demonstrated results and effective at building teams
  • No performance plans in the last 6 months
  • 3+ years of customer retention, client relations, or customer success experience
  • Strong leadership qualities with the ability to coach, develop and motivate a team
  • Experience developing retention plans and analyzing metrics
  • Demonstrated ability to implement and train teams in strategic and effective retention techniques
  • Experience in hiring, developing, and managing a high-performing retention team
  • Ability to work independently and prioritize work
  • Ability to work some evenings and weekends
Responsibilities
  • Hire and effectively on-board high-performing customer retention specialists
  • Continually coach and develop staff to ensure success and improved results, and implement performance plans
  • Manage day-to-day performance of all team members and deliver performance reviews
  • Hit all performance targets for number of renewals, conversion rates, customer satisfaction, and others as determined by company
  • Assess and understand the needs of our clients
  • Work with leadership to generate ideas for motivational initiatives
  • Lead and schedule weekly team meetings
  • Embody company culture and maintain high employee engagement
  • Ensure correct usage of CRM and other company used technology and platforms

Varsity Tutors, a Nerdy Company, stands out as a desirable workplace due to its robust use of AI and proprietary technology, enhancing both the efficacy of its tutoring services and the efficiency of its operations. Employees have the unique opportunity to contribute to a recognized leader in the online education sector, which provides personalized educational support across a wide spectrum of subjects and levels. The company prides itself on fostering a dynamic and supportive work environment that encourages innovation and personal growth in the evolving landscape of educational technology.

Company Stage

Series C

Total Funding

$407M

Headquarters

Clayton, Missouri

Founded

2007

Growth & Insights
Headcount

6 month growth

10%

1 year growth

14%

2 year growth

16%
INACTIVE