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IT Help Desk Technician I
Posted on 1/5/2023
INACTIVE
Locations
Belmont, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Android Development
Customer Service
iOS/Swift
Linux/Unix
REST APIs
Requirements
  • 1+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, Linux, iOS, and Android
  • Skilled communicator with a focus on customer service to resolve issues effectively
  • Ability to tailor support for all members of the organization
  • Experience supporting enterprise software
  • Highly organized and precise, with great attention to detail
  • Ability to provide concise documentation within a ticketing system
  • Experience with office hardware such as printers, video conferencing, and A/V systems
  • Ability to work weekend and off-hours on occasion
  • Ability and strong desire to work autonomously while achieving results
  • Flexibility to handle multiple projects and priorities in a fast-moving environment
Responsibilities
  • Solve problems and support solutions related to macOS, Windows, Linux, mobile devices, office printers, A/V and video conferencing systems
  • Onboard new hires, including provisioning of computers, accounts, and peripherals
  • Maintain an updated knowledge base
  • Assist with automating common processes
  • Record problem and resolution details in ticketing system
  • ITSM queue management
  • Collaborate with the rest of the Tech Ops team to provide a reliable help model
Desired Qualifications
  • Experience with Google Suite is a plus
Markforged

201-500 employees

Industrial 3D printing platform
Company Overview
Markforged is a manufacturing company that invents a new 3D printing process to build parts with the strength of Continuous Carbon Fiber.