Full-Time
IT Help Desk Technician II
Industrial 3D printing platform for stronger, faster part creation
Junior
Waltham, MA, USA
- 2+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, Linux, iOS, and Android
- Skilled communicator with a focus on customer service to resolve issues effectively
- Ability to tailor support for all members of the organization
- Experience supporting enterprise software
- Highly organized and precise, with great attention to detail
- Ability to provide concise documentation within a ticketing system
- Experience with office hardware such as printers, video conferencing, and A/V systems
- Ability to work weekend and off-hours on occasion
- Ability and strong desire to work autonomously while achieving results
- Flexibility to handle multiple projects and priorities in a fast-moving environment
- Solve problems and support solutions related to macOS, Windows, Linux, mobile devices, office printers, A/V and video conferencing systems
- Onboard new hires, including provisioning of computers, accounts, and peripherals
- Maintain an updated knowledge base
- Assist with automating common processes
- Record problem and resolution details in ticketing system
- ITSM queue management
- Collaborate with the rest of the Tech Ops team to provide a reliable help model
- Experience with Google Suite is a plus
Markforged stands out as a leader in the 3D printing industry, providing a comprehensive platform that caters to a wide range of materials, including metals, continuous fiber, and composites, and is trusted by renowned organizations like NASA, Google, and Ford. The company's culture is centered around liberating designers and engineers from traditional manufacturing constraints, enabling them to produce stronger parts 23X faster and at 20X less cost. With a focus on reliability and seamless integration into existing workflows, Markforged ensures consistent, high-quality results, making it an exciting and rewarding place for those interested in pushing the boundaries of design and manufacturing.
Company Stage
N/A
Total Funding
$558.2M
Headquarters
Waltham, Massachusetts
Founded
2013
6 month growth
↓ -11%1 year growth
↓ -3%2 year growth
↓ -12%Benefits
Medical, dental, vision, life & disability insurance
401(k)
Equity
Parental leave
Unlimited vacation
Unlimited 3D printing
Wellness programs
Employee assistance program