Full-Time

IT Help Desk Technician II

Posted on 2/8/2023

Markforged

Markforged

201-500 employees

3D printers for metal, composite, and plastic parts

Industrial & Manufacturing
Hardware

Junior

Waltham, MA, USA

Required Skills
iOS/Swift
Customer Service
REST APIs
Android Development
Linux/Unix
Requirements
  • 2+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, Linux, iOS, and Android
  • Skilled communicator with a focus on customer service to resolve issues effectively
  • Ability to tailor support for all members of the organization
  • Experience supporting enterprise software
  • Highly organized and precise, with great attention to detail
  • Ability to provide concise documentation within a ticketing system
  • Experience with office hardware such as printers, video conferencing, and A/V systems
  • Ability to work weekend and off-hours on occasion
  • Ability and strong desire to work autonomously while achieving results
  • Flexibility to handle multiple projects and priorities in a fast-moving environment
Responsibilities
  • Solve problems and support solutions related to macOS, Windows, Linux, mobile devices, office printers, A/V and video conferencing systems
  • Onboard new hires, including provisioning of computers, accounts, and peripherals
  • Maintain an updated knowledge base
  • Assist with automating common processes
  • Record problem and resolution details in ticketing system
  • ITSM queue management
  • Collaborate with the rest of the Tech Ops team to provide a reliable help model
Desired Qualifications
  • Experience with Google Suite is a plus

Markforged offers an Industrial Additive Manufacturing Platform that enables the production of strong, precise parts with a range of 3D printers for metal, composite, and plastic parts, along with purpose-built metal & carbon-reinforced materials, and cloud software for high-strength printing. The platform provides reliable and easy-to-use additive manufacturing, with printers designed for the factory floor and software that seamlessly integrates into workflows.

Company Stage

IPO

Total Funding

$558.2M

Headquarters

Waltham, Massachusetts

Founded

2013

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-8%

2 year growth

-16%

Benefits

Medical, dental, vision, life & disability insurance

401(k)

Equity

Parental leave

Unlimited vacation

Unlimited 3D printing

Wellness programs

Employee assistance program

INACTIVE