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Senior Engagement Manager
Confirmed live in the last 24 hours
Locations
Remote in USA • Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Leadership
Management
Requirements
  • Minimum of 10 years of high-tech/SaaS industry experience
  • 5+ years in Customer Engagement roles
  • Prior experience with implementing or supporting ServiceNow products in an Enterprise
  • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
  • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
  • Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
  • Experience with analytics and understanding of metrics and KPIs (as defined)
  • Thought leadership and strategic thinking
  • Ability to gather and analyze data to understand the pros and cons of different decisions and options
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives
  • Excellent negotiation and persuasion skills
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives
  • Strong customer orientation and an innate ability to anticipate and act
  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
  • Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
  • BS/BA degree in computer science, engineering or related discipline preferred
  • Travel up to 50%
Responsibilities
  • Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects
  • Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
  • Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
  • Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project
  • Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
ServiceNow

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.