Client Care Counselor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Client Care Counselor (Remote – U.S. Based)
TELUS Health Call Centre services 
 

 📍 Remote, Anywhere in the U.S.
🕒 Full-Time | Permanent Position

Join our Team
Are you a mental health professional who thrives in moments of crisis and meaningful connection? Whether you're early in your career or bring years of experience, TELUS Health invites you to join a collaborative, trauma-informed team delivering real-time, single-session support to individuals facing a wide range of emotional and complex life challenges.
 

At TELUS Health, we combine clinical excellence with digital innovation to expand access to care and improve lives across the U.S.
 

What Sets Us Apart

• 100% Remote – Work from anywhere in the U.S. with equipment provided

• Paid training –  Build skills in suicide prevention, clinical risk assessment, trauma-informed care, and cultural safety

• Connected Team Culture – With 24/7 coverage, you’re never on your own; instant peer support is always available through chat, video, or phone

• Professional Growth & Development – Access to ongoing clinical supervision, on-demand development courses, peer mentorship, and career pathways

• Flexible scheduling – Structured, rotating shifts with evening and weekend options

• Inclusive Environment – Where compassion, ethics, and mental wellness are at the core of everything we do

• Benefits & PTO – Competitive health coverage and paid time off to support your well-being
   

What You’ll Do

As a Client Care Counselor, you’ll serve as the initial clinical contact for individuals presenting with a broad range of concerns—emotional distress, relationship challenges, substance use, or complex situational stressors (e.g., legal, financial, elder care). 
 

Every interaction, whether via phone or chat, is delivered with a strong clinical framework grounded in empathy and evidence-based approaches. You will provide brief, solution-focused interventions aimed at harm reduction, safety enhancement, and facilitating timely connections to appropriate resources and ongoing care.
 

Here's How

• Deliver real-time support and clinical intervention via phone or chat

• Manage a wide variety of concerns including suicide risk, substance use, and child welfare

• Empower clients using solution-focused strategies

• Conduct risk assessments and develop collaborative safety plans

• Refer clients to appropriate internal or external resources as needed

• Accurately document and escalate urgent concerns when appropriate

• Support first-call resolution whenever within scope
   

What You Bring

• Master’s degree in Social Work, Counseling, Psychology, or a related clinical field

• Licensure or eligibility for licensure in your U.S. state (preferred but not required)

• Experience or strong interest in crisis intervention and risk assessment

• Ability to work confidently with diverse populations and complex, high-risk situations

• Proficiency with digital tools and clinical documentation systems

• Calm, sound clinical judgment under pressure

• Flexibility to work rotating shifts, including evenings, weekends, and holidays

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.