Full-Time
Account Manager
Gateway Logistics
Compensation Overview
$50k - $175k/yr
+ Monthly commission + Bonus
Cincinnati, OH, USA
In Person
On-site Monday through Friday, 8:00 a.m. to 5:00 p.m.
Category
 Sales & Account Management (1) |
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Required Skills
Customer Service
Requirements
- Two to five years of experience in freight brokerage, third-party logistics, or transportation account management.
- Ability to solve problems and communicate quickly and clearly during service disruptions.
- Ability to manage multiple accounts and priorities simultaneously.
- Excellent communication and negotiation skills.
Responsibilities
- Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service.
- Build and maintain relationships with key decision-makers at customer accounts, including logistics managers, procurement personnel, and operations leads.
- Understand customer needs and provide customized solutions.
- Coordinate with carrier sourcing and operations teams to secure capacity and ensure on-time pickup and delivery.
- Execute customer service standards and the carrier process according to company policy, including customer communication, check calls, and load coverage, either directly or with assistance from operations specialists.
- Manage the end-to-end carrier process, including negotiation, tracking and tracing, and carrier relationship development, directly or with assistance from operations specialists.
- Grow and retain the assigned book of shipper-account business by delivering reliable, cost-effective freight solutions and identifying opportunities for growth.