AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Internally known as Managed Services Observability and Administration Architect
As a Managed Services Observability and Administration Architect, you will utilize your Observability expertise and experience to architect, design, develop and deploy solutions within the AHEAD Managed Services Observability and Administration tooling platforms. You will help drive collaborative projects by leading and ensuring engineering and development efforts are well documented and delivered with quality. You will own the overall outcome of your team’s projects while helping ensure consistent, ongoing operation of the Managed Services Observability and Administration tooling deployments. You will be responsible for developing and operating the AHEAD Managed Services Observability and Administration tooling environment. The Managed Services and Observability and Administration Architect is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets.
Roles & Responsibilities
- Lead the deployment of solutions on the Observability and System Administration tooling platforms
- Owns the knowledge transfer process between Project and Operations teams
- Lead the architecture and design of complex solutions
- Lead the creation of written deliverables
- Lead integration design sessions
- Assist with overall platform strategy and drive the roadmap
- Oversee the quality of themes, epics, and stories
- Maintains best-practice standards for the development and engineering teams
- Escalation point for development and engineering teams on projects
- Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
- Obtain and maintain certifications with associated qualifications
- Maintain expert level certifications
- Identify and communicate opportunities
- Provide thought leadership to AHEAD and our customers
- Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising
- Craft innovative and high impact solutions for complex client programs, relying on large teams to implement
- Contribute to projects/programs that may address future concepts, products, and technologies
- Drive consensus with customer in solving complex solution
Qualifications
- Subject matter expert on Observability platforms available in the marketplace for Enterprises and Service Provider, specifically including Elastic Observability and LogicMonitor
- Expert knowledge on all major Observability solution capabilities
- Knowledge on major system administration tooling and capabilities
- Recognized expertise in own area within the organization
- Demonstrate deep expertise across multiple technologies
- Able to articulate trade-offs between architecture approaches
- Strong presentation skills
- Strong project and situational awareness
- Strong communication skills
- Strong attention to detail
- Self-starter
- Able to travel of at least 25%
- Minimum of 8 years of Systems Architecture experience
Expectations
- A lead contributor on team projects and the organization as a whole
- Bring thought leadership to our organization and our customers
- Contribute to projects/programs that may address future concepts, products, and technologies
- Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards
- Lead multiple resources when on a cross-practice project
- Be an early adopter of new certifications
- Utilized by presales for opportunity identification, scoping and positioning services and products including opportunities across practices and engages pre-sales to begin new campaigns that cross practices
- Primary contributor to complex workshops that span multiple practice areas inside of AHEAD
- Be able to provide advanced data or situational analysis that requires the evaluation of intangibles
- Drive scoping, planning, and methodology for critical projects
- Work on impactful and unique issues
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
We understand that you have a life outside of work. That’s why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more!
