Facilities Co-Ordinator

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Global Real Estate & Facilities team supports over 40 locations around the world with headquarters located in Menlo Park, California.  Our Galway office located at Bonham Quay is home to a team of up to 280 R&D engineers and the Facilities Coordinator for this location will be vital to the success and energy of this innovative work setting. 

Contract type: Maternity Cover (Fixed-Term Contract)

Job Location: Onsite, 5 days a week, Galway

Reporting to the Facilities Manager you will have responsibility for assisting in the delivering of a full array of office services to ensure the organization has the most suitable working environment for its employees and their activities. Using best business practice to improve efficiency and productivity, this role will be a key member of the facilities team and be accountable for the following duties:

• Assist in the delivery of soft and office services such as catering and hospitality, cleaning, security, desk move management and office furniture, etc.
• Ensure excellent workplace housekeeping and site is presentable for staff and external visitors.
• Act as office concierge/receptionist to welcome guests and visitors, answer incoming calls, book & coordinate meetings & events, and assist with general enquiries from staff and other building users.
• Conduct office administration tasks such as stationary stock management, mail & postage, courier requests, coordination of parking requirements, records management, and ensuring general office equipment is functional to meet staff requirements.
• Operation of facilities helpdesk, processing work orders and developing reports for both planned and reactive maintenance.
• Administration and coordination of hard services maintenance activities, both planned and reactive.
• Assist with financial operations such as purchase order creation, invoice approvals, operational cost tracking, and budget administration.
• Administration of H&S duties and coordinate all workplace activities and safety training in accordance with organization’s safety policy.
• Be an accountable member of the site emergency management team and undertake training in the required fields of first aid and fire warden duties.
• Respond to emergency office issues to assess and escalate to Senior Facility Management team as required; this may include responding to issues that occur outside the normal hours of business operation.
• Assisting with office upgrade & re-fit projects as and when required
• Work constructively with the wider EMEA FM team to promote continual development and sharing of ideas and best practice.
• Assist with promoting the facilities function and activities to all staff.

Characteristics, Skills, and Experience required

• Minimum 2 years’ relevant experience in either facilities management or hospitality delivery with a demonstrable interest to develop within the field.
• A qualification in a relevant field is desirable e.g., Real Estate, Hospitality Industry, Facility Management, Building Services or Property Management.
• Excellent customer service and people skills, with a strong ability to communicate effectively verbally and in written format
• High standard of spoken and written English
• Capability to work collaboratively with other team members and the wider organization
• A clear desire to achieve excellence in your work and demonstrate attention to detail.
• Ability and aptitude to introduce new ideas and bring innovations to the work environment.
• Demonstrate a self-starter attitude and ability to work on own initiative.
• Knowledge of M&E building services is not specifically required though would be advantageous

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About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.