Global Operations Support

Overview:

This position is responsible for working with customers overseas in order to facilitate rates, quotes, and an overall excellent experience for all parties involved. Coordinate the routing of import and export booking with airline and ocean carriers.

EssentialFunctions:

• Timelypreparationofratesandquotesforcustomersandoverseas agents

• Prepareallnecessaryshippingdocumentationrelatedtointernationalbookingsandprocessallimport/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)

• Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies,clearing agents, warehouses, and all other parties involved in the shipment

• Trackandtraceshipments,researchingandresolvinganyissuesregardingbillingorshippingdiscrepancies, communicatetimelycorrespondence back to both customers and vendors

• ActasaliaisonwithCustomBrokersandagents,alongwithOceanandAirTerminalOperators

• Label Air and Ocean shipments

• Process DG shipments including checklist

• Filing of AES

• Understanding TSA regulations

• Answering phones professionally and timely

• Answering email requests timely

• Must have knowledge of working with air and ocean carriers

SKILLS/COMPETENCIES:
● Multi-tasking individual with strong organization skills
● Must have strong written and verbal communication skills
● Communication, Ethics, Results Oriented, Problem Solving.
● Computer Skills; Excel, MS Word
● Well developed interpersonal skills. Ability to get along with diverse personalities.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

• $22.00 an hour
• Monday through Friday
• 8:30 to 4:30 pm

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.