Server Assistant

Job Description

Under the direction of the Front of House Management Team, Servers Assistants are extremely knowledgeable about all food items regarding specs, allergens, and dietary restrictions. By adhering to the steps of service they answer questions, provide and create a positive guest experience as well as provide support for both the Servers and Bartenders by inspecting all tables for the proper mise en place, cleanliness and completeness. Servers Assistant They practice a high level of floor awareness as well as assist with running and monitoring food quality to ensure all items are held to O&B presentation standards.

THE DAY TO DAY

• Create a positive guest experience through interaction and adherence to the steps of service
• Be knowledgeable of all food and beverage items in order to explain items to guest
• Answer questions about food and other restaurant functions and services
• Memorizing seat-specific floor plans so to not auction food when it is delivered to the table
• Ensure accuracy when delivering food to the guests
• Monitor food quality and presentation standards
• Ensure table maintenance in maintained throughout all types of service
• Practice a high level of floor awareness and clear/clean as required
• Respond promptly and courteously to any guest request or concern
• Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
• Be thoroughly familiar with the causes of food contamination and the methods of prevention
• Follow all food safety standards and systems
• Be aware of any special requests, inclusive of guest allergies
• Complete opening, closing and side-duties efficiently and safely
• Other duties as assigned or required
• FT/PT for Mornings & Afternoons

Qualifications

• A Degree/Diploma in Hospitality or equivalent considered an asset
• Smart Serve Certification a requirement
• High attention to detail
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills
• Ability to take direction and prioritize
• Strong oral and written communication skills
• High level of product knowledge
• Ability to maintain a level of professional urgency and momentum
• Reliability and flexibility in scheduling needs
• Legally eligible to work in Canada