Full-Time

Scaled Customer Success Lead

Confirmed live in the last 24 hours

Flowcode

Flowcode

51-200 employees

Creates and manages customizable QR codes

Data & Analytics
Consumer Software

Compensation Overview

$100k - $150kAnnually

Senior

New York, NY, USA

This is an in-office role.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Hubspot
Data Analysis

You match the following Flowcode's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5-8 years of experience in Customer Success, Account Management, or a similar client-facing role, within a SaaS environment
  • 2-3+ years experience in a Lead or similar role
  • Self starter with proven ability to design and implement scalable processes, leveraging automation tools and data insights to improve efficiency and maintain high standards across customer success operations
  • Proven track record of managing large volume of accounts or working within a digital customer success model
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Familiarity with customer success software, CRM platforms and CS tools (Vitally & Hubspot)
  • Experience in fast-paced, dynamic start-up environment with changing priorities
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
Responsibilities
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Track key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), churn rate, and expansion revenue within the scaled segment
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Drive operational excellence by creating efficient, repeatable processes and leveraging technology to ensure consistency, scalability, and continuous improvement in customer success workflows
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Own and drive customer upsell and renewal opportunities with scaled accounts
  • Serve as the team lead, providing guidance, mentorship, and strategic direction to drive team performance
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Flowcode creates and manages QR codes that link to digital content, helping businesses, sports teams, and retail brands enhance customer engagement. Their platform allows for customized QR codes used for commerce, customer information collection, and multimedia content embedding. Flowcode operates on a subscription model, providing flexibility for various business sizes and generating steady revenue. The company aims to be a leading provider of QR code technology, connecting businesses with customers effectively.

Company Size

51-200

Company Stage

Seed

Total Funding

$29.2M

Headquarters

New York City, New York

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with Vonage and Geenee enhance Flowcode's customer interaction and AR capabilities.
  • The trend of omnichannel marketing boosts Flowcode's relevance in diverse advertising platforms.
  • Demand for offline conversion tracking tools aligns with Flowcode's recent platform updates.

What critics are saying

  • Increased competition from new QR code providers threatens Flowcode's market share.
  • Privacy concerns and regulatory scrutiny could impact Flowcode's data collection practices.
  • Economic downturns may reduce spending on digital marketing, affecting Flowcode's revenue.

What makes Flowcode unique

  • Flowcode offers real-time analytics for TV advertising, enhancing engagement over traditional QR codes.
  • The company integrates with AR platforms, creating interactive experiences for diverse audiences.
  • Flowcode's subscription model provides flexibility and steady revenue from businesses of all sizes.

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Benefits

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-3%

2 year growth

0%
Coverage
Aug 28th, 2024
Flowcode Partners With Rein

Marketing technology platform. Flowcode <i class="fa fa-info-circle company-popover" data-content="h3Flowcode/h3. div

Sports Business Journal
Jul 3rd, 2024
Flowcode rolls out platform updates, including conversion tracking and new identity tool

QR code provider Flowcode, which works with sports teams and leagues to create in-stadium and on-screen fan activations, rolled out an enhanced version of its platform called Flowcode 2.

MRWeb
Jun 14th, 2024
Flowcode Launches Off-Line Conversion Optimiser

Flowcode launches off-line conversion optimiser.

CXScoop
Sep 29th, 2023
Flowcode and Vonage Partner on New Customer Communication Tool

Vonage has teamed up with Flowcode, a direct-to-consumer platform, to introduce the latest customer communication tool - Flowconnect - which utilizes Vonage APIs.

Auganix
Aug 14th, 2023
Embedded QR code solution provider Flowcode announces integration with Geenee's no-code Augmented Reality platform

The partnership embeds Flowcode's QR solutions into Geenee's no-code platform, allowing creators of all technical abilities to build, publish and distribute web browser-based (webAR) experiences and enhance the post scan experience.

Business Wire
Jan 17th, 2023
Welch’S® Fruit Snacks And Flowcode Launch Omnichannel Media Campaign For The Big Game Featuring Professional Football Player, Mark Andrews

PARK RIDGE, N.J.--(BUSINESS WIRE)--PIM Brands, Inc. makers of Welch’s® Fruit Snacks, and Flowcode, The Direct to Consumer Company™ building direct connections for brands and consumers, have partnered for the very first time, to launch an omnichannel media campaign just in time for the Big Game. The interactive digital campaign features an ad spot and sweepstakes, The Welch’s® Fruit Snacks Big Game Giveaway both featuring Mark Andrews, a professional football player and long-time Welch’s® Fruit Snacks fan.The launch marks PIM Brand’s first time leveraging QR code technology in an advertising campaign, giving consumers a seamless and engaging experience through Flowcode’s TV-optimized QR code and first-party data platform. The ad spot is running now through the end of January on both CTV (YouTube & Hulu) & linear platforms (CNBC & ESPN) in addition to social media channels. Within the spot, consumers will see a QR code appear on the screen that can be scanned directly on their smartphones to enter the The Welch’s® Fruit Snacks Big Game Giveaway for a chance to win everything needed to throw a party for the Big Game next month.“PIM Brands is leading the way in leveraging the latest in technology to have a two-way connection with consumers. We are excited to engage with our customers in an entirely new way through this seamless experience in partnership with Flowcode,” said Josh Shapiro, CMO, PIM Brands, Inc., makers of Welch’s Fruit Snacks

MarTech Series
Oct 17th, 2022
Flowcode Announces Real-Time Consumer, Geo-Location, And Attribution Analytics For 95% Of The U.S. Tv Market

Flowcode’s TV conversions rival the Internet. Flowcode, the direct to consumer company, building direct connections for brands and consumers, is announcing the launch of their industry-changing data and design TV tool within the FlowcodeTV platform, making Flowcode the only technology provider to offer real-time analytics, geo-location data and attribution across screens. The first-of-its-kind TV product also includes a patented video editing tool, giving brand and media partners the ability to embed Flowcode-enabled content with code animations and graphics to instantly connect with viewers in a dynamic way that has never been done before. Because of Flowcode’s custom-designed, privacy compliant, code activations, viewers are 2.5X more likely to scan a Flowcode over a generic QR code on TV

PRLog
Sep 13th, 2022
Tomislav Goluban Announces Anniversary Album, '20 Years On The Road'

Sophomore album on Blue Heart Records slated for November 18, 2022 release. By: Blue Heart Records