Full-Time

Customer Support Representative

P&C License Required

Updated on 6/21/2024

Hippo Insurance

Hippo Insurance

501-1,000 employees

Modern homeowners insurance using smart technology

Fintech
Hardware

Mid

Austin, TX, USA

Required Skills
Communications
Salesforce
Customer Service
Requirements
  • 2+ years’ experience in a customer-facing role or contact center environment
  • Prior experience in Property or Homeowner’s insurance is required
  • Currently hold or have held an active P & C license in the last 12 months
  • Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus!
  • Excellent oral and written communication skills
  • Flexible and willing to do what is needed to get great work done
  • A natural inclination to work within a culture that is fast-paced and dynamic
Responsibilities
  • Provide an unparalleled customer support experience via phone, chat, and email
  • Exceed the expectations and requirements of customers
  • Process customer service requests quickly and thoroughly
  • Collaborate with customers on various topics such as billing, contact information, payment requests, and policy level adjustments

Hippo Insurance Services

Company Stage

IPO

Total Funding

$2B

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-10%

2 year growth

-5%