About Arena Club:

If you’re looking for a place to geek out over sports cards and memorabilia, look no further. Arena Club is revolutionizing the collectibles space by creating the first-ever digital card show. Led by 5x World Series Champion Derek Jeter and serial entrepreneur Brian Lee, Arena Club has built an entirely digital marketplace, utilizing transparent authentication and grading and vaulting to share and display your cards in a personalized online showroom, no matter where you are.

Exciting information regarding Arena Club’s $10M Series A fundraise can be found here!

About the Role:

Calling all recent college grads or spring semester seniors! This one’s for you. We’re thrilled to kick off the search for a sports-obsessed, high energy Customer Support Specialist who is passionate about delivering a high quality, high value experience customers will love and keep coming back for.

As the first hire on the Customer Support team, you’ll have the unique opportunity to join a dynamic, fast-paced environment and work across teams throughout the organization. This is an exciting opportunity for SoCal residents (or those looking to relocate), eager to kick-start their career in the startup world with a fully in-person role at the company’s HQ located in the heart of West LA.

Who You Are:

• You’re a second semester senior or recent college graduate with internship experience. Customer-facing work in the realm of sports is a bonus!
• You geek out over solving problems and have a willingness to roll up your sleeves to get the job done.
• You’re a high-energy over-achiever who is excited to learn.
• You possess a customer-focused mindset with a zeal to urgently adapt and respond to customer support inquiries.
• You consider communication one of your superpowers and enjoy presenting.
• You’re a multitasker who’s able to prioritize, and manage their time effectively.
• You have excellent written and verbal communication skills.
• You consider yourself an all-around athlete with a ‘no task too small’ mindset.

What You’ll Be Doing:

• Working directly with leadership to continually build the customer support team and processes from scratch.
• Laying the groundwork for communication procedures, guidelines and policies.
• Managing all incoming customer support tickets via Zendesk.
• Identifying and assessing customers’ needs to achieve satisfaction and retention.
• Handle customer dialogue with care, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
• Taking the extra mile to engage customers and ensure overall satisfaction.