Full-Time
Technical Implementation Specialist
Confirmed live in the last 24 hours
Age of Learning
501-1,000 employees
Provides educational technology for early learning
Compensation Overview
$95k - $105k/yr
Senior
No H1B Sponsorship
Texas, USA
Candidates must live in Texas near a major airport.
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- Minimum 5+ years experience in technical customer support in a client-facing role
- Bachelor's degree in Education or Edtech experience preferred
- Ability to travel to customer sites and team meetings up to 50% of the time, depending on the time of year
- Demonstrated phone, email, communication, and presentation skills successfully supporting customers, particularly with technical questions
- Experience with Excel, SQL, and basic database concepts
- Solid knowledge of edtech rostering methods; previous knowledge of Clever or Class Link integration
- Experience supporting Software as a Service, web browsers, networking principles, application support, and hardware device support such as phones, tablets, laptops, and desktops
- Comfortable in a fast-paced and changing environment
- Ability to quickly learn new features and particulars of software applications
- Excellent communication skills (written and verbal) and demonstrated ability to work collaboratively with a high level of follow-through
- Ability to work with customers at all levels of technical expertise and provide support accordingly
- Must be self-directed and proactive
- Familiarity with case tracking and customer relationship management software (preferably Zendesk)
- Own and drive the technical relationship with our customers
- Participates in pre-sales customer meetings with the school district’s highest technical team member, curriculum team, and others to describe the technical requirements of data integration in a simple and understandable way while building a trusting working relationship
- Listens to customers to gain a deep understanding of their intended outcome, processes, system environments, and data infrastructure
- Own scheduling and facilitating technical onboarding meetings for our most strategic accounts
- Coordinate communications with all required stakeholders on crucial support cases and high-priority issues
- Collaborate with the Senior support team to solve technical challenges related to assigned accounts
- Creates strategic relationships with key IT and technical stakeholders within our districts
- Represent the customer/project needs while interfacing with Product Management, Product Development, QA, and Support teams
- Handles complex data integration cases, case escalations, and customer experiences
- Provides technical support to customers via phone, chat, email, video conferencing, and other channels
- Provides roster services and data integration support, AofL product support, networking, hardware/software, and other technical troubleshooting
- Thinks strategically about customer needs and partners with development teams to fix defects, new feature requests, improvements for the user experience, etc.
- Expert in the latest hardware, software, and networking technologies
- Continually improves technical and service skills as well as company knowledge of products and services
- Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers
- Has a direct impact in making our customers successful through increasing their product understanding
- Bachelor's degree in Education or Edtech experience preferred
Age of Learning provides educational technology solutions aimed at enhancing learning experiences for children, particularly in early learning and K-12 education. Its main product, ABCmouse.com, features a wide-ranging curriculum that includes books, music, math lessons, and reading games, all designed to improve early literacy and math skills. The platform operates on a subscription model, catering to both individual families and educational institutions. Age of Learning differentiates itself by using research-backed methods and technology to create personalized learning experiences that adapt to each child's unique needs. In addition to ABCmouse, the company offers My Math Academy and My Reading Academy, which focus on instructional videos and adaptive challenges to keep students engaged and help them master math and reading skills. The versatility of Age of Learning's products allows them to be effectively used in both classroom and home environments.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$531.5M
Headquarters
Glendale, California
Founded
2007
Simplify's Take
What believers are saying
- Named one of TIME's Top EdTech Companies of 2024 for effective learning programs.
- Significant funding of $300 million to expand globally and enhance product offerings.
- Increased demand for personalized learning solutions is driving growth in the EdTech sector.
What critics are saying
- Emerging edtech startups offering free alternatives could impact subscription-based revenue.
- Rapid AI advancements by competitors may outpace Age of Learning's technology.
- Privacy concerns and data protection regulations could impose additional compliance costs.
What makes Age of Learning unique
- Age of Learning offers research-validated, personalized learning experiences for children.
- ABCmouse provides a comprehensive curriculum with books, music, and interactive games.
- My Math Academy and My Reading Academy focus on adaptive challenges for skill mastery.
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Benefits
90% - 100% of health and welfare benefit premiums
A 401(k) program with employer match
15 paid vacation days, 11 observed national paid holidays plus 9 sick days
Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
Team bonding events and a highly collaborative environment
Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale
Opportunities for professional growth through professional learning and development programs
Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Age of Learning Named One of TIME's Top EdTech Companies of 2024, recognized for its engaging and effective learning programs which include ABCmouse Early Learning Academy, My Math Academy, and My Reading Academy. (Graphic: Business Wire)Age of Learning Named One of TIME's Top EdTech Companies of 2024, recognized for its engaging and effective learning programs which include ABCmouse Early Learning Academy, My Math Academy, and My Reading Academy. (Graphic: Business Wire)LOS ANGELES--(BUSINESS WIRE)--Age of Learning Inc., the leading education technology innovator and creator of ABCmouse® Early Learning Academy, My Math Academy®, and My Reading Academy™, has been recognized in the inaugural edition of the World’s Top EdTech Companies 2024. This prestigious award, presented by TIME and Statista Inc., the world-leading statistics portal and industry ranking provider, recognizes companies focused on developing and providing educational technologies, products, or services.For over a decade, Age of Learning has been an industry leader delivering award-winning, research-proven solutions that have reached 50 million children worldwide and are used in more than 670,000 classrooms. Building on these accomplishments, the company continues to pioneer programs rooted in research, innovation, and engagement that are driving student outcomes and transforming educational experiences for learners, educators, and families. Age of Learning’s suite of educational school solutions, which incorporate pedagogical best practices and adaptive, personalized activities, offer educators a wealth of real-time, actionable data to foster every student's academic advancement.“It is an honor to be recognized by TIME as one of the top EdTech companies
LOS ANGELES--(BUSINESS WIRE)--Age of Learning, the leading education technology innovator and creator of ABCmouse® Early Learning Academy, My Math Academy®, and My Reading Academy™, has been named to the 2024 edition of the GSV 150, a list of the world’s most transformative companies in education. Age of Learning was selected based on a competitive analysis of more than 4,000 venture capital and private equity-backed private companies revolutionizing the world of education. Guided by the core principles of research, innovation, and engagement, Age of Learning programs are designed to drive positive student outcomes and transform educational impact for students, educators, and families. The company's award-winning solutions provide high-quality, deeply engaging learning experiences tailored to each learner's unique journey. Grounded in pedagogical best practices, Age of Learning’s school solutions offer personalized, adaptive activities that enable educators to leverage real-time, actionable performance data to advance learning for every student. “Being named to the 2024 GSV 150 is a testament to our team's hard work and dedication to revolutionizing education,” said Alex Galvagni, CEO of Age of Learning
LOS ANGELES--(BUSINESS WIRE)--Age of Learning, the leading education technology innovator and creator of the widely popular ABCmouse® Early Learning Academy, today released two new ESSA-validated research reports that found Jefferson County (Fla.) School District Kindergarten – 2nd grade students using My Math Academy and My Reading Academy experienced significant increases in their assessment scores for the 2022-2023 school year. Key findings include:Using My Math Academy was related to statistically significant increases in kindergarten students’ assessment scores, after controlling for students’ fall scores and their grade levels.was related to statistically significant increases in kindergarten students’ assessment scores, after controlling for students’ fall scores and their grade levels. Using My Reading Academy was related to statistically significant increases in 2nd grade students’ assessment scores, after controlling for students’ fall scores and their grade levels.was related to statistically significant increases in 2nd grade students’ assessment scores, after controlling for students’ fall scores and their grade levels. STAR Math assessment results showed that students using My Math Academy for an average of 12 hours reached levels equivalent to the next grade in math.for an average of 12 hours reached levels equivalent to the next grade in math. STAR Early Literacy assessment results showed that students using My Reading Academy for an average of 14 hours reached levels equivalent to the next grade in reading.for an average of 14 hours reached levels equivalent to the next grade in reading. All educators reported that My Math Academy and My Reading Academy had a positive impact on their students’ math and reading skills.“Jefferson County School District's third graders scored within four points of the state average on the Florida Assessment of Student Thinking (FAST), significantly aided by last year's use of Age of Learning's My Math Academy and My Reading Academy in second grade
The Literacy-Focused Collaboration Puts Wholesome Snacking and Learning Hand-in-Hand for Kids with Interactive Reading Resources and Access to More than 50,000 BooksFRESNO, Calif., Aug. 8, 2023 /PRNewswire/ -- After a summer of fun and play, kids everywhere are preparing to head back to school. To mark the beginning of the new school year, Sun-Maid Growers of California, maker of innovative snacks that feed imagination one little red box at a time, has announced a new collaboration with ABCmouse, the leading and most comprehensive digital learning program for children ages 2 – 8, and Little Free Library to expand access to literacy resources and bring bite-sized learning to every pack of its classic Sun-Maid Raisin boxes.The multi-faceted literacy campaign presented by Sun-Maid, ABCmouse and Little Free Library will provide widespread access to at-home reading activities and books that inspire young readers, all while promoting better-for-you eating habits. As of August 7, the iconic and beloved red Sun-Maid box will feature exclusive, limited-edition ABCmouse flash cards with a sight word lesson on every carton. In addition, each pack of six boxes will feature a custom link to an interactive and engaging microsite hosted by ABCmouse that includes a variety of imaginative and engaging activities, ranging from a full collection of sight word flash cards to worksheets and coloring pages.The announcement comes alongside recent data that revealed that only 35 percent of students are reading proficiently by grade 4, and National Assessment of Educational Progress reading scores are the lowest they have been in decades. With these challenges in mind, Sun-Maid will expand its literacy efforts even further by teaming up with Little Free Library, a nonprofit with a mission to build community, inspire readers and expand book access
Glendale-based Age of Learning Inc. has raised $300 million from a group of investors to expand new product offerings in what may be the largest raise by an American education technology company.