Full-Time
Customer Success Advisor
Latam
Posted on 4/30/2024
Zero Trust network segmentation platform
Compensation Overview
$147,500 - $191,300Annually
Senior, Expert
Remote in USA
- 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related, customer-facing role covering LATAM.
- Fluency in English, Portuguese, and Spanish.
- Experience in the Cyber Security or Enterprise SaaS space.
- Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts.
- Excellent communication skills (verbal, written, and presentation).
- Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment.
- Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
- Inspect customer adoption issues and run specific plans to increase adoption health where required.
- Tie adoption health to renewal and ensure that value is being delivered.
- Partner with Sales to identify expansion opportunities and ensure realization of the expansion sales potential within the portfolio.
- Establish 'trusted advisor' relationships with executive stakeholders and technical teams on the customer side.
- Establish, confirm, and document the 'definition of success' with the customers' executive sponsors through quarterly 'Executive Business Reviews'.
- Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products to meet their desired outcomes.
- Monitor the Adoption Health across all accounts within the portfolio.
- Marshal the support of the cross-functional organization to successfully onboard a customer quickly and with the highest quality possible.
- Identify product or feature gaps, coordinate responses and timelines with the Illumio product team, and successfully orchestrate their delivery.
- Capture and document Customer Use Cases, value stories, and other useful information to help contribute to and increase the depth of the Customer Success repository.
Illumio specializes in cybersecurity, offering a Zero Trust Segmentation Platform that enhances organizational protection by visualizing traffic flows and implementing granular segmentation policies. This critical approach helps prevent the spread of breaches and ransomware across diverse and hybrid environments. Working at this company offers an opportunity to be on the forefront of tackling some of the most pressing cybersecurity challenges today, within a culture that values security innovation and a strategic approach to digital transformation.
Company Stage
Series F
Total Funding
$557M
Headquarters
Sunnyvale, California
Founded
2013
6 month growth
↑ 15%1 year growth
↑ 18%2 year growth
↑ 24%Benefits
HSA
Health Reimbursement Account
Wellness Program
Fitness Subsidies
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
Leave of Absence
Paid Holidays
Unlimited Vacation
Paid Family Leave
Paid Vacation
Personal/Sick Days
Company Equity
401(k)
Performance Bonus
Promote from Within
Lunch and Learns
Work Visa Sponsorship
Leadership Training Program
Commuter Benefits Program
Casual Dress
Pet-Friendly Office
Happy Hours
Snacks
Some Meals Provided
Diversity, Equity, and Inclusion Program
Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities
On-Site Cafeteria
Work-From-Home Stipend