Full-Time

Customer Success Advisor

Latam

Posted on 5/22/2024

Illumio

Illumio

501-1,000 employees

Cybersecurity platform for traffic visualization and segmentation

Fintech
Government & Public Sector
Energy

Senior

Remote in USA

Required Skills
Sales
Communications
Requirements
  • 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related, customer-facing role covering LATAM
  • Fluency in English, Portuguese, and Spanish
  • Experience in Cyber Security or Enterprise SaaS space
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts
  • Excellent verbal, written, and presentation communication skills
  • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment
Responsibilities
  • Develop cross-functional knowledge in IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices
  • Inspect customer adoption issues and run specific plans to increase adoption health
  • Tie adoption health to renewals and ensure value delivery
  • Identify expansion opportunities and partner with Sales to realize expansion potential
  • Establish 'trusted advisor' relationships with executive stakeholders and technical teams
  • Build strategic roadmaps for customers and monitor adoption health
  • Capture and document Customer Use Cases and value stories

At Illumio, employees are at the forefront of the cybersecurity industry, operating within a cutting-edge environment that specializes in Zero Trust Segmentation to protect organizations of all sizes. This innovative platform not only focuses on preventing breaches and ransomware across hybrid environments but also enhances career development through deep involvement in cloud and digital transformation projects. Working here provides a unique opportunity to be part of a team dedicated to delivering high-stakes, impactful security solutions.

Company Stage

Series F

Total Funding

$557M

Headquarters

Sunnyvale, California

Founded

2013

Growth & Insights
Headcount

6 month growth

16%

1 year growth

25%

2 year growth

26%

Benefits

HSA

Health Reimbursement Account

Wellness Program

Fitness Subsidies

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Long-Term Disability

FSA

Leave of Absence

Paid Holidays

Unlimited Vacation

Paid Family Leave

Paid Vacation

Personal/Sick Days

Company Equity

401(k)

Performance Bonus

Promote from Within

Lunch and Learns

Work Visa Sponsorship

Leadership Training Program

Commuter Benefits Program

Casual Dress

Pet-Friendly Office

Happy Hours

Snacks

Some Meals Provided

Diversity, Equity, and Inclusion Program

Flexible Work Hours

Remote Work Opportunities

Hybrid Work Opportunities

On-Site Cafeteria

Work-From-Home Stipend

INACTIVE