At FOS, it’s all about the people. With exceedingly low turnover rates, we’re constantly growing, and that’s where this new opportunity comes in – for a Software Support Specialist. This position can be done remotely from any city throughout the United States, but preference will be given to candidates in Buffalo, Chicago, Houston, and Boston. In this position, the ideal candidate will deliver web-based and onsite training while anticipating areas of difficulty using analytical and troubleshooting skills. They will develop an extensive working knowledge of the FOScore(R) and Simplebid(R) software programs to provide technical support to staff and clients.

 

WHAT YOU WILL DO

• Provide end user support problem solving, troubleshooting, training, and supporting local and remote users via phone and remote access. Monitor helpdesk requests including modifying user accounts, and regulating and monitoring file access to ensure confidentiality and proper use. 
• Test and review technical deliverables to determine compliance with contractual and other client driven requirements.
• Serve customers (internal/external) by effectively collaborating with cross-functional teams including Sales/Marketing, Products, Operations, Development and Support.
• Monitor system performance and monitor security measures, troubleshooting and collaborating on maintenance as needed.
• Perform file migrations and other types of global system functions when necessary.  
• Design and conceptualize raw data into data visualization and reports within our applications utilizing PowerBI, Tableau, Crystal Reports, and SQL Server Reporting Services (SSRS).
• Demonstrate expert level proficiency with Structured Query Language (SQL).
• May require travel to other sites and may handle other responsibilities as needed, including client forward facing participation in project interviews and presentations. 
• Other duties as assigned.

WHAT WE OFFER

• Flexible work schedules! We offer a hybrid model, so you can work from home and/or work from the office
• Competitive benefits package, including a generous paid time off policy
• An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals
• Coaching with leadership that enables professional growth for future career pathing
• The opportunity to work for a growing team with proven success

ABOUT YOUR QUALIFICATIONS

• Qualified candidates must have a Bachelor’s degree in Information Technology or a related field.
• A minimum of 7 years of related IT experience is required.
• Experience with T-SQL/SQL Server and writing SQL queries required.
• Experience creating Crystal/SSRS reports required. 
• Experience in SaaS implementation, managing enterprise and strategic implementations strongly preferred.
• Experience in the A/E/C, Facility Management, and/or Construction industries strongly preferred.
• Microsoft Windows desktop and Server certifications are preferred but not required.
• Strong communication skills and problem solving skills from a Data, software, and technical standpoint.
• Strong understanding of all stages within the Software Development Life Cycle.
• Agile Software Development experience.
• Data Analysis, Data Management, Data Migration experience.
• Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines
• Knowledge of MS Windows 7/10 desktop, Microsoft Office, and VMWare vSphere required.
• Knowledge of various software applications such as Adobe CS Suite, Autodesk Products, Skype, Bluebeam, Rhino, Sketchup, Jive, Newforma, Box.net, V-Ray, MS Teams, GoToMeeting Argos, and Deltek Vision is a plus.

FOS of CannonDesign is a multidisciplinary professional services and software consultancy founded on the core value that clients are our most important partners.

FOS began with a good idea – seeing the need to help facility managers identify what they own, the condition of their facility, and how best to use this data for future capital planning. FOS started as a small operation in 2009 and has grown into a major, multi-office practice that is ranked #1 world-wide for facility-related services by World Architecture 100.

The salary range for this position is $76,800 to $96,000 annually. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time summer hours, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required time frames and adhere to our internal policies and our Code of Conduct.

Facility Optimization Solutions LLC. and CannonDesign recognize the value of diversity in our workforce. We are committed to equal opportunity. We consider all qualified employment applicants without regard to race, religion, color, gender, age, national origin, sexual orientation, gender identity, partnership status, protected veteran status, disability, or any other status protected by federal, state, or local law. Individuals who hold legal work authorization applicable to employment at FOS of CannonDesign in the United States will be considered without regard to citizenship/alienage.