Store Manager
Crocker Park
Posted on 2/2/2024
Lush Cosmetics

1,001-5,000 employees

Personal Care Product Manufacturing
Company Overview
Every brand builds itself on a philosophy. It’s what defines them, shapes them, makes or breaks them. It’s what prompts people to gravitate towards or turn away from them. Our approach to skincare keeps in mind that everyone is unique, and that applies to their skin, too. We believe in allowing skin to function naturally, with as little interference as possible. We love products that benefit the skin in a gentle way. We appreciate that you’re the person who’s most familiar with how your skin behaves and reacts to the changing seasons and products you use, and we’ll always be there to help you find the perfect products and skincare routines.
Consumer Goods

Company Stage

N/A

Total Funding

N/A

Founded

1994

Headquarters

Vancouver, Canada

Growth & Insights
Headcount

6 month growth

5%

1 year growth

5%

2 year growth

5%
Locations
Bay Village, OH, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
Excel/Numbers/Sheets
CategoriesNew
Sales & Account Management
Administrative & Executive Assistance
Customer Success & Support
Requirements
  • 3-5 years managing in a retail environment
  • Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Knowledge and interest in skincare, natural beauty, and ethical business
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends
Responsibilities
  • Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
  • Educate customers and staff on brand values and articulate the company's position on various initiatives
  • Increase the depth of product knowledge through constant learning and consistently make informed product recommendations
  • Demonstrate strong business acumen and understanding of metrics and reports by developing and executing business plans
  • Demonstrate the Leadership Practices and coach and develop your team in their careers
  • Actively committed to maintaining a diverse team and creating an inclusive environment
  • Prioritize shop compliance and ensure staff have completed training and are practicing company standards
  • Ensure the right products, in the right amounts are in the store at the right times
  • Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment
  • Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately
Desired Qualifications
  • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback
  • Strong record of accomplishment of developing retail staff careers
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages