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Full-Time

Customer Support Representative

Confirmed live in the last 24 hours

Deleteme

Deleteme

51-200 employees

Removes personal information from the internet

Data & Analytics
Social Impact
Cybersecurity

Compensation Overview

$41kAnnually

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Requirements
  • Have previous customer support experience
  • Be available Monday - Friday during the hours of 9-5 EST
  • Have the ability to answer support phone calls, emails and chats during scheduled hours in a timely and professional manner
  • Have good interpersonal skills
  • Have strong communication skills, actively listening to customers and communicating with them is a core responsibility of our customer support agents
  • Follow company policies and procedures to provide consistent service
  • Show proven proficiency in using technology and navigating multiple systems at once
Responsibilities
  • Assist customers with post sales onboarding
  • Respond to pre sales product related inquiries
  • Take action to resolve customer complaints/concerns
  • Communicate customer feedback to our product team
  • Elevate bug reports for investigation and resolution
  • Process customer cancellations and refunds
  • Complete initial and recurring training as assigned

DeleteMe specializes in removing personal information from the internet to help individuals protect their online privacy. The service targets data brokers, which are companies that collect and sell personal information without consent. Clients subscribe to DeleteMe, paying a recurring fee for the removal of their data from search engines and data broker databases. The process starts when clients submit their personal information, after which DeleteMe's experts search for and remove this data. Clients receive a detailed report within seven days, and the removal process is repeated every three months to ensure ongoing protection. Unlike competitors, DeleteMe focuses on continuous monitoring and regular updates, providing clients with a structured approach to maintaining their privacy. The goal of DeleteMe is to help individuals safeguard their personal information and improve their online reputation.

Company Stage

Seed

Total Funding

$8.7M

Headquarters

Somerville, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • DeleteMe's partnership with INN and funding from Microsoft's Democracy Forward Initiative enhances its credibility and reach.
  • The increasing awareness of online privacy issues and data breaches drives demand for DeleteMe's specialized services.
  • Their recurring revenue model ensures financial stability and allows for continuous service improvements.

What critics are saying

  • The competitive landscape of online privacy services is growing, requiring DeleteMe to continuously innovate to stay ahead.
  • Dependence on subscription renewals means that customer satisfaction and retention are critical for sustained revenue.

What makes Deleteme unique

  • DeleteMe focuses exclusively on removing personal information from the internet, unlike broader cybersecurity firms that offer a wide range of services.
  • Their subscription-based model ensures continuous monitoring and protection, providing a recurring revenue stream and ongoing client engagement.
  • The collaboration with organizations like the Institute for Nonprofit News (INN) highlights their commitment to protecting vulnerable groups such as journalists.