Full-Time

Customer Support Representative

Posted on 8/15/2024

Deleteme

Deleteme

51-200 employees

Removes personal information from the internet

Cybersecurity

Compensation Overview

$41kAnnually

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Requirements
  • Have previous customer support experience
  • Be available Monday - Friday during the hours of 9-5 EST
  • Have the ability to answer support phone calls, emails and chats during scheduled hours in a timely and professional manner
  • Have good interpersonal skills
  • Have strong communication skills, actively listening to customers and communicating with them is a core responsibility of our customer support agents
  • Follow company policies and procedures to provide consistent service
  • Show proven proficiency in using technology and navigating multiple systems at once
Responsibilities
  • Assist customers with post sales onboarding
  • Respond to pre sales product related inquiries
  • Take action to resolve customer complaints/concerns
  • Communicate customer feedback to our product team
  • Elevate bug reports for investigation and resolution
  • Process customer cancellations and refunds
  • Complete initial and recurring training as assigned

DeleteMe focuses on helping individuals protect their online privacy by removing personal information from the internet. The service targets data brokers, which are companies that collect and sell personal data without consent. Clients subscribe to DeleteMe, providing their personal information for removal. The company’s experts then search for this data online and initiate the removal process, providing clients with a detailed report within seven days. This process is repeated every three months to ensure ongoing protection. Unlike competitors, DeleteMe offers a subscription model that includes regular scans and updates, ensuring continuous monitoring of clients' personal information. The goal of DeleteMe is to help individuals maintain their privacy and improve their online reputation by effectively managing their personal data.

Company Stage

Seed

Total Funding

$8.7M

Headquarters

Somerville, Massachusetts

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for privacy solutions as awareness of data privacy issues increases.
  • Partnerships with organizations enhance DeleteMe's credibility and expand its reach.
  • Collaboration with VPN services offers a comprehensive privacy solution for customers.

What critics are saying

  • Increased political polarization and doxxing incidents pose risks to DeleteMe's clients.
  • Growing justification of politically motivated violence heightens backlash risk against DeleteMe.
  • Collaboration with INN may attract negative attention from groups opposed to media.

What makes Deleteme unique

  • DeleteMe specializes in removing personal information from the internet for privacy protection.
  • The company offers a subscription-based model for continuous data removal and monitoring.
  • DeleteMe collaborates with organizations like INN to protect vulnerable groups such as journalists.

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Benefits

Health Insurance

Flexible Work Hours

Remote Work Options

401(k) Company Match

Paid Vacation

Paid Holidays

Childcare Support

Gym Membership

Birthday Time Off

INACTIVE