Workstation Specialist

Job Description

Job Title: Workstation Specialist

Location: Harrisburg, PA

Duration: 6 Months

Position Type: Contract

Interview Type: In-Person

Job Description:

Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.

***This requisition requires onsite in-person first round interviews only.***

***Client would prefer candidates local to the Harrisburg, PA Area.***

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Qualifications

Required Skills:

• Deploying PC’s and providing support to end users in a large enterprise environment (500 PC’s +). Required 3 Years

• Develop, test, maintain PC images. Required 3 Years

• Experience supporting PC’s in a large domain environment. Required 3 Years

• Install and configure PC hardware and peripherals. Required 3 Years

• Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years

• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years

• Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years

• Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years

• Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years

• Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years

• Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years

• Scripting with VBS and PowerShell Highly desired 2 Years

• Configuration Management Console queries and reporting. Highly desired 2 Years

• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years

• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years

• Microsoft Certification. Highly desired

• Able to communicate in a clear manner. Desired

• Change oriented – improve processes and confront difficult circumstances in creative ways. Desired

• Demonstrated customer focus; building strong customer relationships. Desired

• Effectively evaluate information to make correct decisions. Desired

• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired

• Strong team player – collaborate with others, be open to other ways of doing things. Desired

• Interested in emerging technologies demonstrated through training and attending technical events. Desired

Additional Information

All your information will be kept confidential according to EEO guidelines.