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Full-Time

Customer Strategy Manager

Posted on 6/27/2024

Stackline

Stackline

201-500 employees

Shopper management and analytics platform

Data & Analytics

Compensation Overview

$90k - $125kAnnually

+ Bonuses + Short-term Incentives + Long-term Incentives

Mid, Senior

Seattle, WA, USA

Category
Strategy Development
Strategy Research
Business Development
Business & Strategy
Required Skills
Communications
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 4-6 years of experience in customer success or account management
  • Experience in a B2B SaaS environment or relevant customer-facing role
  • High proficiency in Excel and PowerPoint
  • Strong communication and interpersonal skills
  • High emotional intelligence
  • Ability to travel monthly to quarterly
Responsibilities
  • Build strong relationships with customers
  • Conduct regular business reviews with customers
  • Develop and execute customer success plans
  • Collaborate with cross-functional teams
  • Act as the voice of the customer
  • Monitor customer health and address issues proactively

Stackline's main product is Shopper OS, a shopper journey management solution that offers multi-retailer CRM, ratings and reviews, rewards and loyalty, surveys, messaging, universal stores, affiliate and influencer tools, and shopper analytics. The platform utilizes proprietary neural networks and deep learning systems to provide market insights, revenue metrics, and behavioral data for over 7,000 global brands.

Company Stage

Series B

Total Funding

$180M

Headquarters

Seattle, Washington

Founded

2014

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

15%

Benefits

Competitive Salaries

Insurance

Catered Lunches

Paid Parental Leave

Snack Stocked Kitchen

Fun Downtown Location

Stock Options

Vacation and Flex Time

Summer Fridays

401K Retirement Plan