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Full-Time

Director – Client Success

Posted on 7/5/2024

Collective Health

Collective Health

501-1,000 employees

Comprehensive health benefits management platform

Compensation Overview

$151k - $237kAnnually

+ Stock Options

Senior, Expert

San Francisco, CA, USA + 2 more

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Requirements
  • Deep knowledge of healthcare/managed care business
  • Customer focus
  • Successful track record as a leader, administrator, manager, negotiator, and salesperson
  • Strong persuasion and communication skills
  • Planning and organizational skills
  • Ability to develop strong working relationships
  • Effective presentation skills
Responsibilities
  • Be a senior, strategic voice and trusted advisor in client and channel relationship management
  • De-escalate and resolve complex client situations
  • Collaborate with internal leadership and external stakeholders
  • Manage disciplined account engagement process
  • Serve as a people manager
  • Lead client teams on key strategic accounts
  • Lead broker and consultant relationships
  • Articulate Collective Health's value proposition
  • Influence internal teams' work and roadmaps
  • Demonstrate data-driven solutions-based orientation
  • Lead account team activities
  • Exude self-motivated ownership of results
  • Promote culture of learning and continuous improvement
  • Champion perpetual change within Collective Health

Collective Health provides a comprehensive health benefits platform integrating medical, dental, vision, and pharmacy services to streamline administration and improve employee healthcare navigation. The solution focuses on reducing administrative burdens, enhancing member experience, and controlling costs to promote healthier lives and more efficient business operations.

Company Stage

Series F

Total Funding

$724M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

15%

Benefits

Medical, dental, and vision plans

Flexible time off

Life insurance

Retirement plan

Paid time off

Maternity & paternity leave

Free lunch and snacks

INACTIVE