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Lead Experience Designer
Permanent Remote, US
Confirmed live in the last 24 hours
Atlanta, GA, USA
Experience Level
Desired Skills
Product Design
  • Bachelor's Degree
  • 6+ years of professional experience in product and service design
  • 2+ years of direct experience in healthcare or a comparable industry designing data-driven decision support and workflow applications and services
  • Demonstrated experience and skill in leading, facilitating, & executing complex, iterative design work streams that span digital and non-digital touchpoints with diverse stakeholders of varying degrees of familiarity with design
  • Demonstrated ability to effectively collaborate and deliver quality designs working closely with cross functional, agile product development teams
  • Demonstrated expertise in multiple facets of human centered design with deep expertise in two or more critical skills (e.g., interaction/application design, service design, design research, etc.)
  • Fluency and skill with a variety of design related tools (e.g., Figma, Miro, etc.)
  • Understanding of and commitment to inclusive and accessible design
  • Excellent communication, facilitation, consulting, and organizational navigation skills
  • Plan, lead, and execute experience design work-streams to support key operational and service processes and initiatives and accelerate practice transformation and adoption
  • Assess, map, and envision end-to-end experiences, journeys and solutions that blend digital and human touchpoints to support, build upon, and/or transform existing operational workflows and accelerate the adoption of value based care workflows and approaches
  • Create & refine design artifacts (e.g., journey maps, service blueprints, storyboards, experience flows, interactive wireframes, content designs, visual design mockups/assets, etc.)
  • Collaborate on and apply insights from experience research to ground design solutions in an understanding of the motivations, needs, and behaviors of diverse target users
  • Collaborate with cross functional teams to inform product design and facilitate human centered, agile design, development, and delivery
  • Collaborate with other Experience Design & Research team leaders and cross functional partners/stakeholders (medical leaders, clinical SMEs, product managers, data scientists, engineers/architects, field support teams, network success teams, etc.) to facilitate human centered, agile design and development
  • Help define XDR methods, playbook, and best practices
  • Contribute to an accessible, inclusive, and effective experience design system and pattern & asset library

501-1,000 employees

Primary care physician platform