Aledade is looking for a passionate and talented Lead Experience Designer to envision and design products and services that help transform primary health care in the US to truly patient-centered, proactive, equitable value-based care.
Our Experience Design & Research (XDR) team is responsible for the design of transformative human centered products, services, and end-to-end experiences for the people we serve in hundreds of independent primary care practices and community health centers across the US.
This particular role will serve as a Lead Experience Designer focused on the operations and services that enable us to help close to 2000 primary care & community health practice partners across the US learn about and navigate the transformational journey to successful value-based patient care. This work spans practice onboarding, facilitating learning and adoption of continuously evolving value based health care workflows and programs, and monitoring practice performance and operations.
This critical and challenging work requires a dual focus on the “backstage” experiences and work of our internal field & operational teams who support, coach and serve the practices AND the “frontstage” learning and operational experiences of the primary care practice themselves.
You’ll help lead and execute critical application/service design workstreams – formulating sound experience strategies, envisioning end-to-end experiences and journeys, and designing & prototyping innovative, effective, compelling, and delightful end-to-end (digital and non-digital) solutions and experiences. You’ll collaborate with other members of our Experience Design & Research team, operations teams, field teams, practice learning team, and people in the practices we serve. This position can be hired at a higher level based on experience and background.
Qualifications:
- Bachelor’s Degree
- 6+ years of professional experience in product and service design
- 2+ years of direct experience in healthcare or a comparable industry designing data-driven decision support and workflow applications and services
- Demonstrated experience and skill in leading, facilitating, & executing complex, iterative design work streams that span digital and non-digital touchpoints with diverse stakeholders of varying degrees of familiarity with design
- Demonstrated ability to effectively collaborate and deliver quality designs working closely with cross functional, agile product development teams
- Demonstrated expertise in multiple facets of human centered design with deep expertise in two or more critical skills (e.g., interaction/application design, service design, design research, etc.)
- Fluency and skill with a variety of design related tools (e.g., Figma, Miro, etc.)
- Understanding of and commitment to inclusive and accessible design
- Excellent communication, facilitation, consulting, and organizational navigation skills
Responsibilities:
- Plan, lead, and execute experience design work-streams to support key operational and service processes and initiatives and accelerate practice transformation and adoption
- Assess, map, and envision end-to-end experiences, journeys and solutions that blend digital and human touchpoints to support, build upon, and/or transform existing operational workflows and accelerate the adoption of value based care workflows and approaches
- Create & refine design artifacts (e.g., journey maps, service blueprints, storyboards, experience flows, interactive wireframes, content designs, visual design mockups/assets, etc.)
- Collaborate on and apply insights from experience research to ground design solutions in an understanding of the motivations, needs, and behaviors of diverse target users
- Collaborate with cross functional teams to inform product design and facilitate human centered, agile design, development, and delivery
- Collaborate with other Experience Design & Research team leaders and cross functional partners/stakeholders (medical leaders, clinical SMEs, product managers, data scientists, engineers/architects, field support teams, network success teams, etc.) to facilitate human centered, agile design and development
- Help define XDR methods, playbook, and best practices
- Contribute to an accessible, inclusive, and effective experience design system and pattern & asset library
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care.We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy.If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive and remote-first culture - you’ve come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
