Full-Time

Pre Hearing Case Manager Job ID 2024

Confirmed live in the last 24 hours

Internet Brands

1,001-5,000 employees

Integrated web solutions for various sectors

Consumer Software

Legal

Junior

Minneapolis, MN, USA

Required Skills

Sales

Customer Service

Requirements

Two (2) years high-volume call center experience
Two (2) years Customer Service/Sales experience preferred
Strong computer knowledge and excellent typing skills at least 50WPM
Sharp attention to detail and ability to perform with high degree of accuracy
Strong analytical skills to review documents and reach sound decisions

Responsibilities

Providing accurate information for incoming customer/client callers regarding disability claim status
Make outbound calls to obtain required information from clients pertaining to their cases/hearings
Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues
Effectively navigate multiple computer windows to access several systems in a proficient manner
Handling all callers with efficiency, courtesy and respect
Meet daily metric goals and monthly audits

Description

Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time, have been denied or going to ahearingin all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.

Premier Disability Services, an Internet Brand company, is seeking qualified Customer Service Representatives to join our high-volume call center team based in Minneapolis, MN.

What you will be doing:

·Providing accurate information for incoming customer/client callers regarding disability claim status.

·Make outbound calls to obtain required information from clients pertaining to their cases/hearings.

·Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.

·Effectively navigate multiple computer windows to access several systems in a proficient manner.

·Handling all callers with efficiency, courtesy and respect.

·Meet daily metric goals and monthly audits.

What we’re looking for:

Education and Experience:

·Two (2) years high-volume call center experience

·Two (2) years Customer Service/Sales experience preferred.

Qualities:

·Ability to retain information and learn new systems quickly.

·Commitment to strong attendance.

·Strong computer knowledge and excellent typing skills at least 50WPM.

·Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.

Must have sharp attention to detail and ability to perform with high degree of accuracy.
Strong analytical skills to review documents and reach sound decisions.
Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company’s award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands’ powerful, proprietary operating platform provides the flexibility and scalability to fuel the company’s continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

Internet Brands

View

Website

View Company Profile

Internet Brands offers fully integrated web solutions for businesses and consumer websites, serving over 250 million monthly visitors. Their main product encompasses web presence software products and services, utilizing technologies to serve businesses and consumers in automotive, health, legal, and home/travel categories.

Company Stage

IPO

Total Funding

$303.7M

Headquarters

El Segundo, California

Founded

1998

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↓ -2%

Benefits

Medical, dental, & vision insurance

Life insurance

Short & long term disability

Flexible spending accounts

Credit union membership

Employee assistance program

Paid Holidays

Paid Time Off

Casual Dress

401k plan