Responsibilities

• Performing maintenance, troubleshooting, repair, and validation for BLI instrumentation 
• Maintaining annual service contracts: Schedule and perform annual preventative maintenance 
• Maintaining internal instruments to ensure optimal performance.  (R&D, applications, demo stock) 
• Performing and documenting system validation (IQ/OQ/PQ) for repaired and incoming stock 
• Triaging, scheduling, and providing customer support by telephone, email, or customer visits 
• Managing customer relationships and escalations 
• Maintaining a professional and positive relationships with customers: Internal and external 
• Reporting and contributing DFS recommendations for products in development 
• Documenting tasks performed at customer sites using SFDC 
• Logging all customer visits and providing feedback to the appropriate departments 

Qualifications

• Minimum of BS in chemistry, biochemistry, engineering, optical engineering, or related field. 
• 2 -3 years of hands-on experience of instrumentation service. 
• Mandarin language skills preferred.
• Basic wet lab skills needed.
• Knowledge of IQ/OQ/PQ a plus. 
• Spectroscopy instrumentation a plus (UV/VIS / Fluorescence / IR /FTIR / Raman). 
• Excellent interpersonal and verbal communications skills. 
• Highly organized and able to work independently. 
• Travel 50-75%. 

Requirements

• Ability to lift, push, pull, carry, and/or move 50+ lbs.
• This role will require long periods of standing, walking, and sitting.
• The employee will be required to use hands for computer work, phone calls, and pipetting.
• Must pass a health screening.