Solution Engineer @ Qualtrics

Solution Engineer

Healthcare

Posted on 3/29/2023

INACTIVE

Locations

Provo, UT, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Must be located in the Midwest/West/Mountain-West area
Minimum of 3 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
High energy, self-starter comfortable with ambiguity in entrepreneurial environments
Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc
Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
Strong customer facing and relationship building skills
Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
Demonstrate strong leadership and ability to lead, encouraging both individual and team accomplishments
Must be prepared to learn new technologies
Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
Travel required

Responsibilities

Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
Create compelling presentations using a consultative and value-based approach and deep discovery with prospective clients
Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise
Build working knowledge of competing products and how to technically sell against them
Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products
Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
Become an expert in Qualtrics XM Platform and other Qualtrics products
Develop/maintain technical and business knowledge of industry directions and trends

Desired Qualifications

Experience in HTML, CSS, JavaScript, SQL a plus
Previous work in Customer and/or Employee Experience software and systems, including pre or post-Sales support
Experience with healthcare technology (EMR, HIE) and industry needs (HCAHPS, patient outcomes)

Position Description:

As a Solutions Engineer you will be responsible for providing pre-sales technical / functional support to prospective clients and customers using a consultative and value based selling approach. Healthcare is one of our fastest growing industry verticals. In this role you will help shape the vision for customer, employee, product and brand experiences across a portfolio of Healthcare organizations.

Qualtrics Solutions Engineers work in a team-based selling motion, partnering with Enterprise Account Executives, Product Managers and Customer Success. You will provide direction and specialist knowledge in applying Qualtrics technology to client business. You will develop and deliver high quality Qualtrics presentations and product demonstrations. You will design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complimentary products. You will Present and articulate Qualtrics product’s strengths, relative to competitors.

Solutions Engineers effectively consult with management of customer organizations and participate in sales planning and business development activities. You will architect solutions and prototype solutions for customers. You will participate in industry functions, seminars, and round tables to stay current with industry. You will also interact with development to enhance/refine Qualtrics products in areas of expertise.

Key Responsibilities:

Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation.
Create compelling presentations using a consultative and value-based approach and deep discovery with prospective clients
Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise.
Build working knowledge of competing products and how to technically sell against them
Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
Become an expert in Qualtrics XM Platform and other Qualtrics products
Develop/maintain technical and business knowledge of industry directions and trends

Minimum Qualifications

Must be located in the Midwest/West/Mountain-West area.
Minimum of 3 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
Ability to see and present ’the big picture’, architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
Strong customer facing and relationship building skills
Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
Demonstrate strong leadership and ability to lead, encouraging both individual and team accomplishments
Must be prepared to learn new technologies
Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
Travel required

Preferred Qualifications

Experience in HTML, CSS, JavaScript, SQL a plus
Previous work in Customer and/or Employee Experience software and systems, including pre or post-Sales support
Experience with healthcare technology (EMR, HIE) and industry needs (HCAHPS, patient outcomes)

5,001-10,000 employees

Website

Experience management software

Company Overview

With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders. At Qualtrics, their mission is to close the experience gap.

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.
Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.
Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.
Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.
Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.
High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.

Company Core Values

Transparent - Our default is to share, leading to open debate, trust, and decisions based on data, not politics.
All in - We bet on Qualtrics and Qualtrics bets on us. This is our company. We deliver, whatever it takes.
Customer obsessed - If a customer is upset, we failed. Period. We learn, and we fix it.
One team - There is only one team at Qualtrics. We win and lose together and never say, 'That's not my job'.
Scrappy - We're smart, resourceful, and find a way. We write our own story instead of following others.