Responsible for managing a team of Analysts for a specific service line / team, working to streamline operational workflows, and delivering high quality service to our clients.  

WHAT YOU’LL DO

• Lead a team of Security Analysts, including task allocation, performance management, and professional development. 
• Provide ongoing communication, collaboration, and leadership for the team. 
• Be the liaise and business advocate between Security Operations and other internal teams including Customer Success, Product, and R&D. 
• Engage with clients needed on calls or via email.
• Support the implementation of new service capabilities and SOPs 
• Manage new client and operation requests, as needed 
• Ensure quality assurance of new fixes and product enhancements 
• Assist in the hiring, training, and development of new staff 
• Educate, coach, and share knowledge with other team members 
• Provide career development opportunities to help team members excel in their careers 

QUALIFICATIONS

• 5+ years of experience in security operations, managed security services, or IT operations, with at least 1 year in an information security focused area. 
• 2-3 years leading people in a technical operations capacity as a team lead or manager. 
• A track record of ownership, accountability, and success. 
• Able to form relationships with a variety of personality types to motivate a diverse team. 
• Highly self-motivated and capable of executing tasks with minimal direction.
• Seeks out opportunities to grow themselves and the team, and takes a proactive approach to resolving issues. 
• Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment. 
• Excellent written and verbal communication skills with an emphasis on communicating technical concepts to others. 
• Excellent attention to detail and organizational skills 
• Success in communicating with customers, including “C” level leaders 
• Experience using investigative tools, such as WhoIs and Traceroute 
• An understanding of key internet technologies including DNS, HTTP and other similar technologies
• An understanding of various forms of online fraudulent activities, including phishing, malware, brand/trademark/copyright abuse, social engineering, and more. 
• Knowledge of domains, internet protocol, and online brand management (i.e. domain monitoring, understanding of trademarks, IP rights, etc.) 
• Familiarity with support ticketing systems and troubleshooting procedures.

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