Full-Time

Security Operations Center Manager

Posted on 6/6/2024

Fortra

Fortra

1,001-5,000 employees

Specializes in cybersecurity solutions and services

Data & Analytics

Senior

Canada

Required Skills
Communications
Requirements
  • 5+ years of experience in security operations, managed security services, or IT operations, with at least 1 year in an information security focused area.
  • 2-3 years leading people in a technical operations capacity as a team lead or manager.
  • Track record of ownership, accountability, and success.
  • Ability to form relationships with a variety of personality types to motivate a diverse team.
  • Highly self-motivated and capable of executing tasks with minimal direction.
  • Proactive approach to resolving issues.
  • Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment.
  • Excellent written and verbal communication skills with an emphasis on communicating technical concepts to others.
  • Excellent attention to detail and organizational skills.
  • Experience using investigative tools such as WhoIs and Traceroute.
  • Understanding of key internet technologies including DNS, HTTP, and other similar technologies.
  • Understanding of various forms of online fraudulent activities including phishing, malware, brand/trademark/copyright abuse, social engineering, and more.
  • Knowledge of domains, internet protocol, and online brand management (i.e., domain monitoring, understanding of trademarks, IP rights, etc.).
  • Familiarity with support ticketing systems and troubleshooting procedures.
Responsibilities
  • Lead a team of Security Analysts, including task allocation, performance management, and professional development.
  • Provide ongoing communication, collaboration, and leadership for the team.
  • Be the liaison and business advocate between Security Operations and other internal teams including Customer Success, Product, and R&D.
  • Engage with clients as needed on calls or via email.
  • Support the implementation of new service capabilities and SOPs.
  • Manage new client and operation requests, as needed.
  • Ensure quality assurance of new fixes and product enhancements.
  • Assist in the hiring, training, and development of new staff.
  • Educate, coach, and share knowledge with other team members.
  • Provide career development opportunities to help team members excel in their careers.

Offering specialized cybersecurity solutions, this company is dedicated to ensuring data security, infrastructure protection, managed services, and cutting-edge threat research. It is distinguished by its adoption of advanced encryption, network security, and threat intelligence technologies that bolster an organization's defenses against evolving cyberthreats. Employees here benefit from a focus on high technology and industry-specific expertise, working in an environment that values and advances protective measures against digital threats. This focus not only makes it a leader in cybersecurity but also a pioneering place for professionals keen on staying at the forefront of technology defense.

Company Stage

Private

Total Funding

N/A

Headquarters

Eden Prairie, Minnesota

Founded

1991

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

49%