Director – Technical Support
Confirmed live in the last 24 hours

1,001-5,000 employees

Infrastructure solutions for cloud environments
Company Overview
HashiCorp's mission is to build solutions that enable innovation at global enterprises, offering them a common cloud operating model via consistent workflows to provision, secure, connect, and run their infrastructure with any application.

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Austin, TX, USA
Experience Level
Desired Skills
Data Analysis
Development Operations (DevOps)
Microsoft Azure
IT & Security
  • 10+ years relevant experience in Support Engineering, Dev/Ops, Cloud Ops
  • 5+ years' experience leading and developing technical support teams
  • Must reside in the Austin, TX area
  • Experience in enterprise software release processes and 24/7 support processes
  • Expertise in supporting SaaS platforms is required
  • Experience and participation within the DevOps community and Cloud technologies
  • Proficiency with status gathering and reporting for a large customer base
  • Comfortable multi-tasking and juggling competing and changing priorities in a fast-paced, ever-evolving company environment
  • Inspirational leader who can motivate teams to achieve and exceed goals
  • Proficiency in understanding concepts and technologies in DevOps, Multi-Cloud operations, security, microservices, containers, and scheduling platforms
  • Knowledge of AWS or Azure is a major advantage
  • Experience with implementing software products or solutions to key enterprise companies
  • Ability to work well in a highly dynamic and team environment that focuses on providing above industry standard customer support
  • Travel as needed - up to 25%
  • B.S. degree in an engineering or similar program from an accredited college / university preferred
  • Able to come into the Austin office 1-2 times a week
  • Pay Transparency Calculator:
  • Benefits:
  • Intern Ranges:
  • Lead the HCP support teams in the U.S
  • Interface with HCP Product leadership teams in the Secure, Infrastructure, Networking and Applications divisions to provide support input on the products and to be up to date with the latest Product development
  • Provide HCP leadership and guidance to the HCP support teams in Sofia, Bulgaria and Delhi, India
  • Develop and improve processes
  • Handle critical customer issues
  • Participate in 24/7 Sev-1 on-call rotation
  • Work on continuously improving team performance, operation, structure, processes and tools ensuring delivery of industry leading enterprise cloud technical support to HCP customers
  • Ensure the team contributes to the Knowledge Base leading to case deflection
  • Gather feedback from other departments, including our WW Field Operations, Product, and others, to improve the overall customer experience
  • Process Ownership for Escalation Management, SLA Compliance, 24/7 handoff, Triage of issues, and overall On-Call process
  • Provide status and updates to Global Support Leadership
  • Continuous Process improvement - Support tools, Support SLAs, Analytics, Reporting
Desired Qualifications
  • Expertise in Open source is a plus
  • Proficiency and/or knowledge of existing HashiCorp tools such as Terraform, Vault is a plus as well as knowledge of DevOps tooling