Customer Service Excellence Intern

Job Description:

Summer 2026 Internship – Customer Service Excellence Intern

Application Deadline: November 14, 2025
We encourage you to submit your application as early as possible, as internship applications are reviewed on a rolling basis.

Internship Dates: June 8, 2026 – August 14, 2026
(You must be available to work during this period.)

About Our Organization

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. For more than 130 years, Dow Jones has produced unrivaled quality content and today operates one of the world’s largest news-gathering networks. Our portfolio includes leading publications and products such as The Wall Street Journal, Barron’s, MarketWatch, Factiva, Dow Jones Risk & Compliance, OPIS, and more. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

As a Customer Service Excellence Coordinator, you will support key aspects of the employee experience for the global Dow Jones Customer Service department. The role will particularly focus on tasks and assignments involving department communication, connection, and culture. 

This role is hybrid, based in our New York City office.

You Will

• With supervision, prepare briefs, decks, and supporting presentation materials for various department projects and initiatives.

• Maintain the team’s and department calendars; provide scheduling support across all functions

• Participate in the planning and sequencing of the calendar of communications, programs, and events for optimal timing

• Support recordkeeping and data-tracking related to key projects, employee changes, promotions, separations, awards, etc.

You Have

• You have completed at least two years of school towards your Bachelor’s degree.

• BY NEXT SUMMER, YOU WILL BE:  either a rising junior or rising senior in your undergrad program.

• Strong writing skills with the ability to create communications with supervision.

• Experience and interest in project management and organizing, hosting, and executing events.

• Exceptional attention to detail, excellent time management skills

• Exceptionally high standards for confidentiality.

• Proficiency in using Google Suite/Microsoft Office.

• Confidence in communicating using video conferencing and instant messaging platforms.
   

Salary: $25.00/hour

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Customer Service

Job Category:

Administration, Facilities & Secretarial

Union Status:

Non-Union rolePay Range: 25.00 - 25.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..