Full-Time
NRCCUA
201-500 employees
Provides data-driven enrollment solutions for education
No salary listed
Entry
Lee's Summit, MO, USA
Hybrid position requiring a minimum of 2 office visits a month.
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- Associate degree in computer science or a related field or pursuing an associate degree and has applicable work experience.
- Appropriate certifications are encouraged.
- Excellent computer skills and strong knowledge in Microsoft Windows, macOS, and Microsoft Office.
- General knowledge of a variety of technologies/software and how they are connected together; including, but not limited to, servers, desktops, remote desktop control tools, instant messaging, email, desktop platforms, and FTP.
- Experience configuring mobile devices.
- Ability to work well collaboratively with a wide range of people, with varying degrees of technical knowledge.
- Excels at operating in a fast pace, community environment.
- Collaborative work style and commitment to get the job done.
- Skill for problem solving, troubleshooting, and root cause analysis to determine causes of complex operating errors and deciding how to respond.
- Critical thinking skills; by using logic and reasoning to identify pros and cons of alternative solutions, conclusions or approaches to problems.
- Active learner who understands the implications of new information/facts for both current and future problem-solving and decision-making.
- Excellent written and verbal communication skills.
- The ability to communicate clearly and effectively to persons with various levels of technical ability and experience.
- Focus and commitment to the organizational mission and objectives is prominent.
- Systematic problem-solver with the ability to self-start and direct.
- Desire to work within a collaborative, team environment.
- Flexible and adaptive to a change; Positive attitude and focus on finding solutions.
- Eagerness to grow professionally and a willingness/ability to self-direct professional growth.
- Willingness to go outside normal job functions to accomplish the given task is essential.
- Field support calls and emails from employees.
- Answer employee’s inquiries and provide technical support and troubleshooting of desktop, laptop and tablet systems hardware and software, network, printers, phones and mobile devices.
- Assist with the installation, configuration, and deployment of software on new desktops, laptops and tablets.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems, when needed, in providing technical assistance and support.
- Document services requests, issues, and resolutions in corporate ticketing system.
- Provide on-site support for those in the local office and remote support for those outside the building.
- Identify incident trends and recommend preventative solutions.
- Assist with maintenance, configuration and management of user accounts on FTP system.
- Track/monitor system performance and activity; create, manage and respond to alerts.
- Perform software installation and upgrades.
Encoura operates in the education sector, focusing on helping students and institutions make informed decisions about post-secondary enrollment. The company provides a range of services designed to improve the chances of college enrollment, including its myOptions Encourage program, which supports over 2,000 colleges and universities and more than 7,000 high schools. This program has been shown to increase college enrollment likelihood by 38%. Encoura combines data, technology, research, and strategic insights to offer solutions that enhance enrollment success. Unlike many competitors, Encoura has over 50 years of experience in education and emphasizes data security, holding certifications like SOC2 Type II and TX RAMP. The company's goal is to transform education by providing essential resources and support to help students and institutions achieve their objectives.
Company Size
201-500
Company Stage
M&A
Total Funding
N/A
Headquarters
null
Founded
1972
Simplify's Take
What believers are saying
- Increased adoption of blended learning models offers new market opportunities.
- Shift towards online learning expands demand for digital services and strategies.
- Need for career training for non-college-bound students opens new service avenues.
What critics are saying
- Competition from innovative solutions like Harvard's HELIX Classroom is increasing.
- Trend of non-college-bound students may shrink traditional enrollment market.
- Rapid online learning adoption requires adaptation of NRCCUA's offerings.
What makes NRCCUA unique
- NRCCUA has over 50 years of experience in the education industry.
- The company offers a comprehensive suite of data-driven enrollment services.
- NRCCUA is SOC2 Type II and TX RAMP certified, ensuring data security.
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Benefits
Health Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Parental Leave
Company News
CAMBRIDGE, Mass., June 14, 2024 /PRNewswire/ -- The Harvard Division of Continuing Education (DCE) Emerging Technology Solutions Team was awarded a 2024 Eduventures Innovation Award at the annual Summit on June 13, 2024. The award recognizes DCE's design, development, and implementation of the HELIX Portable Blended Classroom that enables expanded teaching of blended classes, allowing local and remote students to have an immersive and connected learning experience in real-time and in any classroom setting.Prior to the development of the Portable Blended Classroom, HyFlex (Hybrid and Flexible) teaching was only available in a limited number of classrooms, requiring substantial financial and technical investments. The HELIX (Harvard Extension Live Interactive eXperience) Portable Blended Classroom allows Harvard faculty to teach to both classroom-based and remote students simultaneously from any classroom while removing the sense of distance and isolation that is frequently associated with synchronous online learning and teaching by students and instructors.The Harvard Division of Continuing Education has been awarded a 2024 Eduventures Innovation Award Post thisThis configuration, which combines easily available hardware with Zoom-based software, allows faculty to fully engage with all students, including the ability "look each other in the eye," with only a pair of portable carts that require minimal set-up and limited technical expertise to operate. The Portable Blended Classroom has been successfully used in hundreds of classes in a wide variety of classrooms across the Harvard campus by the Harvard Extension School, Harvard Summer School, Harvard College, and other Harvard professional schools.The DCE Emerging Technology Solutions Team is overseen by Henry Leitner, PhD, Chief Innovation Officer and Associate Dean, Information Technology. The Team supports DCE and its academic units.The Innovation Award was given by Eduventures Research, the research division of Encoura that provides higher education leaders primary research, analysis, and advisory services to support decision-making throughout the student life cycle. The award recognizes new approaches to teaching and learning or student support based on value to the institution, innovation, and relevance to the mission of the school.About the Harvard Division of Continuing EducationThe Harvard Division of Continuing Education is a division of Harvard University dedicated to bringing rigorous programs and innovative online teaching capabilities to modern purpose-driven learners including working professionals, high school students, visiting college students, and those seeking higher learning in retirement
"Whether or not these students will end up pursuing a bachelor's degree in the future, important career, life, and financial training is crucial to setting them up for success.". .
“We are thrilled to be honoring the institutions that have created new, actionable, and innovative programs that are changing the landscape for higher education and their shared commitment of serving their student bodies and the larger community.”. .
COO's Projection of Student Distribution by Delivery Mode in 2025 "Nearly 99% of chief online officers (COOs) surveyed project that online elements will feature prominently in the typical student experience within the next three years.". The seventh Changing Landscape of Online Education (CHLOE) report offers a detailed view of the online learning landscape in higher education at a pivotal point in the field’s development. The results — available in CHLOE 7: Tracking Online Learning from Mainstream Acceptance to Universal Adoption — show both ongoing growth in the adoption of online learning modalities and a gap between the application of quality assurance (QA) standards and institutional strategies to evaluate efficacy
BOSTON (PRWEB) June 17, 2022 Encoura LLC, an educational data science and research organization, today announced the winners of the annual Innovation Award Program at their Eduventures Summit in