Full-Time

Senior Customer Success Manager

US, San Francisco

Confirmed live in the last 24 hours

Encord

Encord

51-200 employees

Data platform for advanced vision AI teams

AI & Machine Learning
Data & Analytics

Senior

San Francisco, CA, USA

Required Skills
Sales
Communications
Requirements
  • Extensive customer facing experience with Enterprise customers
  • Exceptional communication skills across different channels
  • Track record of successful internal collaboration with technical and commercial teams
  • Highly consultative with discovery questioning skills
  • Ability to strengthen existing customer relationships and develop new ones
  • Product and technical acumen with the ability to learn quickly
  • Track record of top performance in various environments
Responsibilities
  • Work with largest and most complex customers to embed Encord into AI applications
  • Collaborate with Sales, Growth, and Engineering teams
  • Lead meetings with CTOs, founders, and lead ML engineers
  • Prioritize time effectively
  • Uncover new use cases and strengthen customer relationships
  • Apply product knowledge to customer pain points
  • Stay focused on achieving outcomes

Encord offers a data platform for advanced vision AI teams, providing AI-assisted annotation tools, automated labeling, and active learning pipelines to enhance annotation workforce efficiency and accelerate model production and deployment. The platform supports various annotation types, in-depth ontologies, model-assisted labeling, quality metrics, active learning workflows, and model performance metrics.

Company Stage

Series A

Total Funding

$19.6M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

16%

1 year growth

33%

2 year growth

190%

Benefits

Social events

Flexible hours

Hybrid work

Fresh equipment & gear

Health insurance

Generous PTO

Visa sponsorship

Team lunches