Full-Time
Client Services Associate
Posted on 7/4/2025
RH
5,001-10,000 employees
Luxury home furnishings retailer; direct-to-consumer
No salary listed
Boston, MA, USA
In Person
 Customer Experience & Support (2) |
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- Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
- Ability to recognize and respond to multiple priorities
- Strong organizational and time management skills
- Strong verbal and written communication skills
- Commitment to quality, detail focused on all levels
- People and relationship-driven
- Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications
- Live Our Vision, Values and Beliefs every day
- Greet and welcome RH Clients and assist with any questions or concerns
- Assist in connecting clients with the right Associates based on their purchase needs
- Assist and communicate with clients in the Gallery, over the phone and through email
- Provide an elevated level of client services support to Gallery Partners to resolve client concerns
- Become well-versed on RH product and offerings
- Create a luxury service experience in every interaction
- Exhibit broad understanding of the organization
RH, or Restoration Hardware, is a luxury home furnishings retailer selling high-end furniture, lighting, textiles, and decor to affluent customers. Its products come in exclusive lines and reissued iconic designs, offered through direct-to-consumer channels—online, gallery showrooms, and sourcebooks—and via RH Contract for B2B partnerships. The company blends product sales with services like interior design consultations and gallery hospitality (restaurants and wine vaults) to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by combining curated products, design services, and hospitality, while expanding internationally through direct channels and the RH Contract business.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Corte Madera, California
Founded
1979
Simplify's Take
What believers are saying
- Milan flagship opened April 2026 attracts elites like Brunello Cucinelli and Zoe Saldaña.
- Veronica Schnitzius builds vertically integrated manufacturing for 80% furniture revenues.
- David Stanchak monetizes $2.5B property portfolio to fund global real estate expansion.
What critics are saying
- Frozen housing market cuts Q1 2026 revenues 2-4% per Gary Friedman.
- Trump tariffs effective May 2026 raise costs on imported furniture, eroding margins.
- Three-year 1.4% revenue decline signals market share loss to competitors.
What makes RH unique
- RH curates luxury furnishings inspired by 20th-century Modernism for affluent customers.
- RH integrates retail with hospitality via galleries, guesthouses, and restaurants like Milan La Volta.
- RH operates RH Segment, Waterworks, and Real Estate for comprehensive lifestyle offerings.
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Benefits
Professional Development Budget
Company News
RH reported disappointing fourth-quarter results, with revenues up 3.7% to $842.6 million but missing forecasts by 3.6%. Adjusted earnings per share of $1.53 fell well short of analysts' expectations of $2.21. The company projected a 2-4% revenue drop for Q1 2026. The news sent RH's share price down approximately 17% in after-hours trading to around $109, a five-year low and more than 40% below its year-to-date high. CEO Gary Friedman attributed the weak performance to tariffs, a frozen housing market and the Iran conflict, describing the situation as "peak investment cycle and trough economic cycle". Despite near-term challenges, Friedman promoted the company's long-term vision, including the upcoming launch of RH Estates and new trade programmes powered by five recently acquired companies.
Luxury furniture retailer RH missed Q4 revenue expectations, reporting $842.6 million in sales, a 3.6% miss against analyst estimates of $873.7 million. The company's non-GAAP profit of $1.53 per share fell 30.6% below consensus estimates. Shares dropped 19.5% following the announcement. RH's revenue guidance for Q1 of $789.5 million came in 10.2% below analyst expectations of $879.5 million. Over the past three years, the company's sales have declined 1.4% annually. Despite the quarterly miss, analysts project revenue will grow 9.7% over the next 12 months, suggesting improved performance ahead. RH's operating margin rose to 11.5% from 8.7% year on year, whilst free cash flow improved to $54.61 million from negative $69.67 million in the prior-year quarter.
RH has appointed Veronica Schnitzius as President, Chief Manufacturing & Sourcing Officer, and brought back David Stanchak as Chief Real Estate and Transformation Officer. The leadership changes underscore the luxury home furnishings retailer's focus on global manufacturing, sourcing and real estate expansion. The appointments concentrate responsibility for key areas central to RH's premium brand and gallery model. Investors should monitor future commentary on cost of goods, gross margin, new gallery openings and international store plans to assess how the new leaders influence execution. RH currently trades at $130.85, approximately 36% below the consensus analyst target of $204. The company faces pressure from interest payments that are not well covered by earnings, making execution in expansion and supply chain management critical.
RH has appointed Veronica Schnitzius as President and Chief Manufacturing & Sourcing Officer. She will lead the development of a global manufacturing platform combining owned, joint-ventured and outsourced operations for RH's core furniture business, which represents 80% of brand revenues. Schnitzius joins after 24 years at American Leather, a high-quality upholstered furniture manufacturer and RH partner since 2014, where she served as President since 2017. She began at American Leather as a plant engineer in 2002, progressing through operations and executive roles. RH Chairman Gary Friedman said the strategy will emulate vertically integrated models of major luxury brands. Schnitzius holds an MBA from the University of Texas at Arlington and will report directly to Friedman as part of the executive leadership team.
RH has appointed David Stanchak as Chief Real Estate and Transformation Officer. Stanchak previously held the role from May 2015 to May 2021, leading the company's global real estate expansion and North American gallery transformation. In his returning position, Stanchak will oversee RH's global real estate expansion, transform North American galleries, and lead efforts to monetise the company's real estate portfolio in the United States and Europe. He reports directly to Chairman and CEO Gary Friedman. Stanchak brings 40 years of real estate industry experience, having opened over 2,500 retail stores and deployed more than $2.5 billion in capital for major US retailers. During his previous tenure at RH, he contributed to positioning the company as North America's leading luxury home furnishings brand.