Full-Time
Branch Manager 1
Posted on 10/4/2025
United Bank
1,001-5,000 employees
Community bank with local decision-making.
No salary listed
Richmond, VA, USA
In Person
 Sales & Account Management (1) |
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- Bachelor’s degree preferred or equivalent work experience
- Minimum of two years in a management capacity required
- Excellent verbal and written communications skills in Spanish or additional language a plus
- Must possess an NMLS license or obtain NMLS license within 90 days of employment
- Ability to complete ongoing NMLS training and ensure SAFE Act compliance is required
- Strong sales and service skills
- Strong planning and organizational skills
- Strong communication, problem solving, and coaching skills
- Proficiency in Microsoft Office products
- Demonstrated strong interpersonal skills
- Demonstrated ability to be flexible and adaptable
- Ability to travel to other branch locations as business needs arise
- Flexibility on work schedule as business needs arise
- Leads by example and proactively builds existing retail and business customer relationships and develops new consumer relationships
- Develops new business relationships by identifying qualified prospects, using pre-call planning tools and resources, and following up with all external business development calls
- Achieves sales performance goals and objectives relating to, deposit growth, investment and fee income, and cost control
- Reinforces sales skills to effectively uncover customer needs and recommend appropriate Bank products and services
- Manages and coaches the branch sales team to effectively provide financial solutions to customers
- Provides customer resolution to problems and inquiries through direct personal action or referral to the proper department
- Has knowledge of and complies with Bank security and operating policies and procedures, as well as compliance regulations including KYC, OFAC, CIP, and Information Security policies and procedures
- Ensures that dual control is in place for all vaults/safes containing cash/negotiables
- Coordinates with Regional Managers and Human Resources on the hiring of new employees, performance reviews, employee discipline, terminations and salary adjustments
- Takes responsibility in meeting monthly branch and/or individual scorecard sales goals on a consistent basis by monitoring self-performance and following action plans
- Keeps up-to-date on Bank products and services to effectively provide financial solutions to customers, as well as to branch sales team
- Provides regular team meetings for branch personnel to convey information received in seminars, manager’s meetings, conference calls and other sources
- Refers customers to wealth management, brokerage and commercial representatives as appropriate
- Manages the approval of all new accounts, the approval of checks for cashing, and the signing of official checks and certificates of deposit
- Manages overall responsibility for settlement of branch cash
- Conducts audits and oversees completion of monthly and quarterly branch audits
- Opens and closes branch office adhering to bank’s security policy and procedures
- Participates as a member of branch-local civic organizations to promote Bank name, products and services
- Coaches and ensures that best practices are being followed with regard to mystery shops, @ your service standards, and the distribution and effective discussion of bank marketing materials, as assigned
- As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled work hours
- Bachelor’s degree preferred
- Excellent verbal and written communications skills in Spanish or additional language a plus
United Bank is a community bank serving markets in the Mid-Atlantic and Southeast with more than 220 locations and 2,500 employees. It combines local decision-making and personalized service with the resources, products, and technology of a larger bank. The bank builds long-term personal relationships, offering customized financial solutions to help customers grow and thrive while maintaining safe, sound, and secure practices. Its goal is to be a reliable banking partner for customers, team members, shareholders, and communities for decades, backed by strong earnings and solid asset quality as a stable, FDIC-insured institution and Equal Housing Lender.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Charleston, West Virginia
Founded
1839
Simplify's Take
What believers are saying
- Gaffigan's 20 years in commercial lending drives loan growth in Rogers and Northwest Arkansas.
- Lifetime $8.5 million from Charity Classics strengthens community ties in Northern Virginia.
- NFHA partnership increases homeownership opportunities for communities of color in Georgia.
What critics are saying
- Egyptian IPO dilutes shares, sparking governance conflicts with government in 12-24 months.
- Geographic focus in declining Virginia, West Virginia, Ohio exposes loans to recession in 18-36 months.
- NFHA lending targets trigger Fair Housing Act probes if unmet in 12-24 months.
What makes United Bank unique
- Hired Robert Gaffigan as VP Commercial Lender on January 8, 2026, boosting Northwest Arkansas expertise.
- Raised $407,500 in 23rd Charity Classic on Oct. 6 for Inova Kellar Center behavioral health.
- Partnered with NFHA and Metro Fair Housing to expand lending in middle Georgia communities.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Professional Development Budget
Conference Attendance Budget
Flexible Work Hours
Remote Work Options
Company News
United Bank welcomes Robert Gaffigan as VP, Commercial Lender. United Bank is pleased to announce the addition of Robert Gaffigan as Vice President, Commercial Lender, bringing nearly 20 years of commercial banking and financial leadership experience to the bank's lending team. Gaffigan has extensive expertise in commercial lending, portfolio management, financial analysis, and relationship development. Over the course of his career, he has successfully driven loan growth, managed multimillion-dollar portfolios, and partnered with business owners across a wide range of industries to deliver financial solutions tailored to their needs. "Robert's depth of experience, strategic mindset, and commitment to relationship banking make him a great addition to our team," said Nathan Gairhan, President and CEO of United Bank. "He shares our focus on serving local businesses with integrity and helping them grow and succeed." Gaffigan earned a bachelor's degree in organizational management from John Brown University and has spent much of his career serving Northwest Arkansas communities. Actively involved in the community, Gaffigan attends First Baptist Church Rogers and volunteers with the United Way Golf Tournament Committee. He enjoys spending time outdoors camping and canoeing, as well as playing cornhole and golf. An avid sports fan, he cheers on the Green Bay Packers, Notre Dame, the Chicago Cubs, and the Arkansas Razorbacks. He and his wife have two children. As Vice President, Commercial Lender, Gaffigan will focus on building strong relationships with business clients, providing tailored lending solutions, and supporting economic growth in Rogers and throughout the Northwest Arkansas region. NMLS # 1165470
United Bank Customer Care named Service Team of the Year by the National Customer Service Association. Charleston, WV - United Bank is proud to announce that its Customer Care team has been named Service Team of the Year in the National Customer Service Association's (NCSA) 2025 All-Star Awards. Competing against organizations across industries - including education, financial services, health care, and nonprofits - United's Customer Care team earned the No. 1 spot in the group or team category. The NCSA All-Star Awards recognize individuals and teams who have gone above and beyond to deliver exceptional service to both internal and external customers. The Team of the Year award honors a group that "lives service excellence on a daily basis." Winners are evaluated using key performance indicators (KPIs) and real-world examples of customer service excellence. "United's commitment to providing excellence in service extends beyond just banking. We strive to provide the best possible service in every interaction, making sure customers feel welcomed, significant, and engaged," said Janelle Nixon, SVP and Director of Customer Care, United Bank. "This award reflects both the dedication of our Customer Care team as well as United's unwavering commitment to putting customers' needs first." The NCSA is a global membership organization dedicated to advancing service excellence through professional development, certifications, and training. Since 2012, its All-Star Awards have celebrated how service professionals bring empathy, excellence, and innovation to their work. Winner categories include Service Person of the Year, Contact Center Representative of the Year, Service Volunteer of the Year, Service Team of the Year, and Service Organization of the Year. "The 2025 nominations represented some of the most inspiring stories of service we've ever received," said Wes Tindal, NCSA Chief Operations Officer. "Every finalist demonstrated a deep commitment to their customers, communities, and colleagues. This year's winners embody the very best of what service leadership looks like." United's Customer Care team includes three call centers in Charleston, WV; Parkersburg, WV; and Whiteville, NC, as well as a dedicated email response team. This service model ensures customers receive the same high standard of service whether by phone, online, or in person. The team's mission is to make a positive difference by going the "2nd mile" for customers and leading with empathy. "At United, 2nd mile service means going above and beyond for customers - going two miles when asked to go one - by creating memorable experiences through creative problem-solving. We continually look for ways to say 'Yes' and find solutions that work for our customers," said Nixon. "It is an honor to be recognized as NCSA 2025 Service Team of the Year, and we look forward to continuing to deliver exceptional service to our customers." United Bank is a premier community bank and a subsidiary of United Bankshares, Inc. (NASDAQ: UBSI), the largest publicly traded company headquartered in West Virginia. United has consolidated assets of approximately $33 billion with over 240 offices across throughout West Virginia, Virginia, Maryland, North Carolina, South Carolina, Ohio, Pennsylvania, and Georgia, as well as Washington, D.C. The Bank is dedicated to growing the relationships it has built since 1839 and offering a competitive suite of banking and lending products, treasury management, wealth management, mortgage services, personal and business credit cards, and more. Learn more about United Bank.
United Bank 23rd annual Charity Classic raises over $407,000 to support Inova Kellar Center. Washington, D.C. - United Bank was proud to host its 23rd annual Charity Classic golf tournament in support of Inova Kellar Center, which provides behavioral health services to children, adolescents, and families in Northern Virginia. This year's event generated $407,500, marking a lifetime total of over $8.5 million in funds raised. "Supporting the communities and customers we serve is at the heart of our mission, and partnering with Inova Kellar Center allows us to make a meaningful difference where it's needed most," said Mike Proctor, Chief Commercial Lending Officer, United Bank. "We are proud to support their work in delivering critical programs that promote the health and well-being of families in our community. Their efforts are truly transformative and play a key role in building a brighter future for all." For over 30 years, Inova Kellar Center's comprehensive adolescent mental health and substance use disorder treatment programs and innovative special education school have supported families throughout Northern Virginia. Proceeds from the Classic provide funding that enables Inova Kellar Center to expand clinical services, finance critical staff positions, and provide financial support to children and families who may not have the resources to obtain treatment. "We are incredibly grateful to United Bank and the donors of the United Bank Charity Classic for their unwavering partnership and support in enhancing Inova Kellar Center's ability to provide world-class mental health and substance use disorder treatment to children and families in our community," said Rick Leichtweis, PhD, Executive Director, Inova Kellar Center. This year's Classic brought together a distinguished group of corporate and community leaders, attracting hundreds of business and community supporters, as well as 140 golfers to the Country Club of Fairfax on Oct. 6. Premier sponsors and donors included Claude Moore Charitable Foundation; United Bank; William A. Hazel, Inc.; NV Commercial; The Peterson Family Foundation; Van Metre Companies Foundation; Mooring Financial; FIS; Calloway Contracting; Verizon; FIS; Institutional Insurance Group; Kerlin's Mid Atlantic Dist. Inc.; and AJ Dwoskin & Associates. About United Bank United Bank is a premier community bank headquartered in Virginia. A subsidiary of United Bankshares, Inc. (NASDAQ: UBSI), United has consolidated assets of approximately $33 billion with over 240 offices located across Virginia, West Virginia, Maryland, North Carolina, South Carolina, Georgia, Ohio, and Pennsylvania, as well as Washington, D.C. United is dedicated to growing the relationships it has built since 1839 and offering a competitive suite of banking and lending products, treasury management, wealth management, mortgage services, personal and business credit cards, and more. United is also committed to providing excellence in service to the communities throughout its footprint, strategically aligning resources to move the needle on pressing challenges in vital impact areas, including financial literacy, children and education, affordable housing, health, and economic vitality. Learn more about United Bank. About Inova Kellar Center Inova Kellar Center has provided behavioral health services for children, adolescents and their families for more than thirty years. Its comprehensive mental health and substance use disorder treatment programs and an innovative special education school support families throughout Northern Virginia and have continued to expand to meet future needs.
CI Capital successfully executed the EGP 4.6 billion initial public offering of United Bank on the Egyptian Exchange, marking the first bank IPO in nearly 30 years. United Bank offered 30% of its shares, totaling 330 million shares at EGP 13.85 each, with a market cap of EGP 15.2 billion. The institutional offering was 6x oversubscribed, and the retail offering was 59x oversubscribed, with total demand exceeding 2.85 billion shares, reflecting strong investor confidence.
Egypt's government plans to sell a stake in United Bank via an initial public offering (IPO) during the first quarter of 2025.