Full-Time
HappyCo
201-500 employees
Property management platform for lifecycle management
No salary listed
Junior, Mid
Remote in Australia
Candidates must be based in Australia.
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- 2+ years of experience in a software engineering role.
- Strong debugging and troubleshooting skills, particularly in SaaS or cloud-based environments.
- Proficiency in coding or scripting languages (e.g., Python, JavaScript, SQL, or similar) for issue diagnosis and integrations.
- Experience with APIs, web services, and system integrations to assist customers with product implementation.
- Familiarity with cloud platforms (e.g., AWS, Azure, or Google Cloud) and infrastructure concepts.
- Experience providing direct technical support to customers, troubleshooting software issues, and managing ticket resolution.
- Ability to analyze trends in customer issues and work with product teams to implement long-term solutions.
- Understanding of SLAs and incident management processes, ensuring timely response to critical customer issues.
- Strong communication skills, able to explain technical concepts clearly to both engineers and non-technical stakeholders.
- Problem-solving mindset, capable of working under pressure to diagnose and resolve technical issues.
- A proactive approach to continuous improvement, identifying process enhancements to streamline support and launch operations.
- Collaboration skills, working closely with product and engineering teams to improve overall customer experience.
- Develop well-structured code to assist customers with seamless integrations into HappyCo’s services.
- Provide specialist technical support to customers and properties during launch.
- Investigate and debug reported issues, offering clear insights to both customers and internal teams.
- Identify recurring issues and propose long-term solutions to improve product stability.
- Proactively manage scope, delivery, and configuration of product changes to ensure smooth rollouts.
- Contribute to product development and rollout strategies, providing feedback to improve processes.
- Ensure launch ticket resolution meets and exceeds service level agreements (SLAs).
- Experience with monitoring and logging tools (e.g., Datadog, Splunk, or New Relic).
- Prior work with CI/CD pipelines, DevOps practices, or software deployment processes.
- Exposure to customer onboarding and implementation processes, particularly in a SaaS environment.
- Background in working with B2B enterprise customers, especially in property management, real estate tech, or a related industry.
- Previous experience in working in a global team working across time zones.
HappyCo provides a platform for managing properties throughout their entire lifecycle. This platform helps property owners, executive teams, and residents by offering tools for property valuation, leasing, renewals, and maintenance tasks. It also includes features for remote maintenance assistance, which enhances satisfaction for both residents and technicians. A key aspect of HappyCo's platform is its ability to integrate with leading property management software, allowing users to utilize their existing data effectively. This integration helps reduce operational inefficiencies and improve portfolio performance, setting HappyCo apart from competitors. The goal of HappyCo is to streamline property management processes and create communities where residents feel proud to live.
Company Size
201-500
Company Stage
Series B
Total Funding
$72.2M
Headquarters
Carlsbad, California
Founded
2011
Simplify's Take
What believers are saying
- Partnership with RangeWater expands market reach to over 99,000 units.
- $72 million Series B funding supports U.S. expansion and product enhancement.
- Acquisition of Yuhu broadens product suite and market reach in Canada and Europe.
What critics are saying
- Emerging PropTech startups may dilute HappyCo's market share.
- Rapid tech advancements could render current features obsolete without updates.
- Data privacy concerns may arise from AI and data analytics integration.
What makes HappyCo unique
- HappyCo integrates with leading property management software, enhancing data utilization.
- JoyAI optimizes maintenance with AI-driven scheduling and technician matching.
- HappyCo's platform supports all property lifecycle stages, from valuation to maintenance.
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Benefits
Flexible Work Hours
Unlimited Paid Time Off
Parental Leave
Stock Options
Wellness Program
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 0%SAN DIEGO--(BUSINESS WIRE)--HappyCo announced today the debut of Centralized Maintenance, marking an industry-first step towards transforming maintenance operations from a challenge into a strategic advantage for multifamily property owners and managers. Powered by its custom-trained artificial intelligence (AI) companion, aptly named JoyAI, the platform automates and optimizes everything from real-time scheduling and technician matching to 24/7 resident communications, intelligent inventory management, and remote technician expertise.Hiring maintenance staff is cited by multifamily leaders as the most challenging labor issue. Scattered point solutions only exacerbate this. Drawing on direct industry feedback and a proven track record of nearly 4 million units served, HappyCo introduces Centralized Maintenance to meet demonstrable demand.“We’ve had hundreds of conversations with property owners, managers, and technicians to pinpoint their biggest challenges around centralization — maintenance topped the charts,” said Jindou Lee, Founder and CEO at HappyCo. “Labor shortages, inventory management stop gaps, and highly manual scheduling have delayed repairs while incurring unnecessary costs and lost time for too long. At HappyCo, we’re proud to give maintenance operations and teams the attention and innovation they deserve.”Intelligent Automation for Streamlined Maintenance OperationsAI and automation has been optimizing manual, time-consuming tasks across the industry, from self-guided touring to front-office leasing and payments
Drawing on direct industry feedback and a proven track record of nearly 4 million units served, HappyCo introduces Centralized Maintenance to meet demonstrable demand.
The Happy Co. initially announced its PerX brand in January 2023, and since then the energy drink has become one of the most popular choices in the company’s…
RangeWater Owns and Manages More Than 99,000 Multifamily Units Throughout 11 States in Southern U.S. Sunbelt RegionSAN FRANCISCO, June 8, 2023 /PRNewswire/ — HappyCo , the leading multifamily operations platform, has partnered with RangeWater , a developer, owner, manager, and investor of multifamily communities across the Southeast and Mountain West United States, to offer its full suite of products and services to RangeWaters’ $6.5 billion portfolio, comprised of more than 99,000 residential units across 11 states.“We are excited to welcome RangeWater to the HappyCo family,” said Jindou Lee, CEO and Co-Founder of HappyCo. “Their performance excellence is nationally recognized, and we’re eager to help them continue providing elevated resident experiences, more efficient reporting, and due diligence to inform their strategic decisions.”RangeWater was named to the National Multifamily Housing Council’s 2023 list of Top 20 Apartment Managers. RangeWater implemented Happy Property, HappyCo’s onsite management product suite, at over 300 communities nationwide, including properties owned by the company and fee-managed for third-party owners.“We are excited to implement HappyCo’s software and service solution across our portfolio which will improve our business intelligence and reporting capabilities,” said Sherry Freitas, Senior Managing Director of Property Management for RangeWater. “The user-friendly design will increase adoption rates across our teams and the resident communication capabilities will fulfill our customer service commitment. HappyCo’s values and innovative nature perfectly align with our culture, and we look forward to a successful long-term partnership with the HappyCo team.”HappyCo announced its three new product lines at NAA Apartmentalize in Atlanta this week
HappyCo acquired Yuhu in November 2022 with the intention of expanding its multifamily solutions suite into Canada and Europe, as well as providing its U.S. customers a broadened product offering that now includes prospect and resident-facing tools.