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Member Outreach Specialist- Hybrid Remote
Posted on 3/11/2022
INACTIVE
Locations
Miramar, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Go
Requirements
  • Proven success in building relationships and trust
  • A deep caring to make a change in the healthcare experience: you love to serve and make a difference
  • An entrepreneurial spirit
  • Proven ability to work in a fast-paced, dynamic environment
  • Ability & agility to multitask - you may be asked to do several things and need to change plans mid day
  • You're a great team player with a can do attitude
  • Being adaptable to change: as we look to make things better - we will change things as we go and grow!
  • Ability to influence and help people make healthy decisions
  • Ability to work in ambiguity
  • You are goal-oriented
  • You have a minimum of 3 years of experience in a customer/patient-serving role
  • Health insurance experience (Medicare Advantage a plus)
  • Healthcare experience (scheduling, benefits and medical terminology a plus)
  • Availability to work variable shifts to support the needs of our members across multiple time zones
  • Must be commutable to office location when we return to it post COVID
  • Extra interest in bilingual Spanish speakers or experience engaging across various cultures
Responsibilities
  • Conducting outreach via telephone and SMS to educate and inform members of available clinical programs or important screenings relevant to them (i.e. eye exams or cancer screenings)
  • Conducting Outreach via telephone and SMS to both educate Members on Devoted Health's Benefits and provide service recovery
  • Scheduling medical appointments for members
  • Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions
  • Documenting accurate information about member needs in our system
  • Communicating frequently with team members and leadership; ensuring all follow up tasks are closed out
  • Working hand-in-hand with other Devoted teams to address member needs
  • Supporting the team with daily tasks
  • Piloting new processes and workflows
Devoted Health

51-200 employees

Healthcare company serving seniors
Company Overview
At Devoted Health, they want to make healthcare easier, more affordable, and a whole lot more caring.
Benefits
  • Comprehensive health plan
  • 401(k) retirement plan
  • Generous vacation and holiday time
  • Lyra mental health resources
  • Time off to vote
Company Values
  • Members first - Our Members are our #1 priority. Our work puts them first.
  • Resilience matters - Setbacks don't discourage us. We bounce back and keep going.
  • Speed wins - We set clear goals. Get them done. Then repeat.
  • It takes a team - We build diverse teams and believe that we do our best work together.