Call Center Agent

Job Description

We are seeking a dedicated and customer-focused Call Center Agent to join our team in Louisville, KY. The ideal candidate will serve as the primary point of contact for our customers, addressing inquiries, resolving issues, and providing information about our products and services.

Salary: $17.50 - $25.50 per hour

Key Responsibilities:

• Manage a high volume of inbound and outbound calls in a timely and professional manner.
• Identify customers' needs, clarify information, research issues, and provide effective solutions.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members and other departments to improve customer service processes.
• Stay informed about product updates and company policies to provide accurate information to customers.
• Meet or exceed personal and team performance metrics.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with CRM software and basic computer applications.