Customer Engineer

About Flagright:

Flagright arms fintechs & banks with the best-in-class technology to combat financial crime and meet AML compliance regulations. Our AI-native, no-code platform can be integrated within a week thanks to our API-first approach, which drastically undercuts the industry standard of 2-4 months. Flagright's comprehensive product suite includes real-time transaction monitoring, customer risk scoring, merchant monitoring, case management, and sanctions screening among other industry-leading features. Unique to the market, our AI Forensics module equips fincrime fighters with an immersive investigative experience that drives vigilance and operational efficiency in financial crime prevention efforts. We are a Y Combinator-backed company based in the United States, the United Kingdom, Berlin, Singapore, and Bangalore, serving customers from 6 continents.

We are on a mission to automate AML compliance globally and we're looking for a Customer Engineer to join our team.

Role overview:

As a Customer Engineer at Flagright, you'll be the technical backbone of our customer support, ensuring successful API integration and optimal platform performance. You'll work directly with customers to resolve technical challenges while collaborating with internal teams to enhance product quality.

Responsibilities:

• Integration Ownership: Own the full integration lifecycle from scoping to deployment, create implementation plans, and ensure successful customer onboarding.

• Technical Support: Lead API and webhook integration support, perform advanced troubleshooting, optimize performance, and implement custom solutions to meet customer needs. 

• Incident Management: Own the resolution of technical issues within SLA targets, conduct root cause analysis, and maintain comprehensive incident documentation.

• Documentation & Quality: Create and maintain technical documentation, validate solutions pre-deployment, and establish best practices for customer implementations.

• Cross-functional Collaboration: Work closely with engineering and customer success teams to escalate issues, provide customer feedback, and drive product improvements.

Requirements:

• 3+ years experience in customer facing technical role, preferably with API-first products

• Strong programming skills and experience with RESTful APIs, webhooks, and debugging tools

• Excellent problem-solving abilities with a systematic approach to troubleshooting

• Strong written and verbal communication skills with ability to explain technical concepts clearly

• Experience with ticketing systems and incident management processes 

• Knowledge of data privacy regulations and practices related to handling sensitive financial information.

Preferred qualifications:

• Experience with cloud platforms (AWS, GCP, Azure) 

• Experience with working with large enterprises 

• Knowledge of financial technology, payments, or risk management systems 

• Experience with SDLC and complex integration process

• Bachelor's degree in Computer Science, Engineering, or related technical field 

• Familiarity with monitoring tools and logging systems 

• Experience in a fast-paced startup environment 

Benefits:

• Get equity from day 1 at a Y Combinator startup.

• Do something meaningful; help stop human trafficking, money laundering, and terrorism financing.

• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir.

• Great career development opportunities in a fast-growing early-stage startup.