Simplify Logo

Full-Time

Billing Coordinator

Posted on 6/18/2024

Lightspeed Commerce

Lightspeed Commerce

1,001-5,000 employees

Unified cloud-based point of sale and payments platform

Consumer Software
Data & Analytics

Entry

Montreal, QC, Canada

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Management
Requirements
  • Experience in an administrative or sales support role
  • Fluency in French and English
  • Stellar time management and organization skills
  • Obsessive attention to detail
  • A thorough and methodical approach to work
Responsibilities
  • Resolve billing and subscription inquiries from customers and internal teams
  • Review, consolidate, and reconcile orders, contracts, invoices, and payments
  • Validate and update customer account information
  • Handle terminations and outstanding payment inquiries
  • Assist in coordinating hardware returns
  • Ensure SLAs related to customer contacts are exceeded
  • Document and track customer issues and resolutions within CRM
  • Navigate CRM and systems to solve problems related to billing and subscriptions
  • Collaborate with peers and other departments
  • Consolidate feedback on system inefficiencies and prioritize improvements
  • Identify opportunities to streamline billing processes and customer management
  • Handle other duties as defined by management

Lightspeed offers a unified cloud-based point of sale and payments platform for retail, hospitality, and golf businesses, integrating multichannel sales, global payments, and supplier network connections, utilizing cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow by providing exceptional customer experiences. The platform leverages cloud technology and multichannel sales integration to simplify operations, streamline workflows, and enable businesses to scale and grow.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

Montreal, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

↑ 2%

1 year growth

↑ 10%

2 year growth

↑ 17%
INACTIVE