Billing Coordinator

Billing Coordinator (FR/EN)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Billing Coordinator (FR/EN) to join our Customer Support team in North America. Reporting to the Team Lead for Customer Support, you will be responsible for supporting our customers for tasks related to subscription and invoice related topics across all of our products offered in North America.

If you’re an organized, ambitious, independent and tech-savvy person who is looking for a dynamic experience within a fast-paced, growing organization, then this is the position for you!

What you’ll be doing:

• Resolve billing and subscription, and shipment inquiries from customers and through our internal teams. Review, consolidate and reconcile orders, contracts, invoices and payments
• Validate and update customer account information including acquisition contacts
• Handle Terminations and outstanding payment enquiries from customers
• Assist in the coordination of hardware returns
• Ensuring that SLAs related to customer contacts are continuously exceeded and that efforts are made for same-day responses. Diligently document and track customer issues and resolutions within CRM
• Expertly navigate our CRM (Salesforce) and various systems to solve problems and escalations related to billing and subscription inquiries both internally and externally. This includes providing insight and support to members of the Sales department
• Collaborate with peers and other departments for specific issues impacting customers.
• Consolidate feedback related to system inefficiencies and prioritize accordingly
• Identify opportunities to streamline and improve billing processes and customer management
• Handle other duties and responsibilities as defined by management

What you need to bring:

• Experience in an administrative or sales support role;
• Fluency in French and English;
• Stellar time management and organization skills;
• Obsessive attention to detail;
• A thorough and methodical approach to your work.

Even better if you have…

• Experience with Salesforce.com and Zendesk is a plus;
• Passion for technology;
• eCommerce, Retail or Restaurant experience.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?:

Come live the Lightspeed experience...

• Ability to do your job in a flexible environment; 3 days in our Montreal office, 2 days per week remotely.
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible paid time off policy
• Health Insurance
• Health and wellness benefit of $500 per year
• Paid leave and assistance for new parents
• Mental health online