Full-Time
Client Engagement Specialist
Social, Fixed Term
Posted on 3/27/2026
Kraken
1,001-5,000 employees
Global cryptocurrency exchange with high liquidity
No salary listed
Remote in UK + 1 more
More locations: Remote in Ireland
Remote
 Customer Experience & Support (1) |
|---|
- Strong knowledge and user-side experience with multiple social media platforms such as X, Reddit, Telegram, Discord, Facebook, Instagram, etc, preferably within the crypto space
- Experience in social media management, community management and social community moderation
- A love for Kraken & Crypto culture, with a strong desire to be on a high performing and evolving team that is always pushing their growth
- Strong attention to detail, with the ability to grasp the meaning and intent of client interactions while delivering a six star experience
- Excellent multitasking skills and stress resilience for handling a high volume of requests
- Willingness to work scheduled hours & possibly weekends as needed
- Comfortable with your communication and client interactions being in a public setting
- Monitor our social channels and promptly address client inquiries
- Multitask and navigate across multiple social media platforms
- Proactively engage clients and contribute to growing Kraken’s social media voice and presence
- Moderate our social communities
- Excel in high-pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency
- Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range
- Continuously enhance the client experience by delivering exceptional, 6-star service in every interaction
- Continuously learn about new crypto trends, products, and technologies
- Understand Crypto Culture and strengthen Kraken’s contributions to it via Social
Kraken is a cryptocurrency exchange that lets people buy, sell, and trade digital assets. It runs a global market where users can place orders to trade various crypto pairs, and the platform matches buyers and sellers to complete transactions. Transactions are processed with high liquidity for fast execution, and users can use advanced charting tools and indicators to analyze prices. Fees are competitive and can be very low, which helps traders keep more of their returns. Kraken emphasizes security with multiple protections to safeguard funds, and it offers around-the-clock support for users worldwide. The company serves individuals as well as institutional traders, and it continually adds new trading pairs to expand its offerings. Its goal is to provide a reliable, low-cost, high-liquidity market where people can access a wide range of digital assets securely and with helpful support.
Company Size
1,001-5,000
Company Stage
Private
Total Funding
$1.6B
Headquarters
San Francisco, California
Founded
2011
Simplify's Take
What believers are saying
- UAE licenses can attract institutional capital seeking regulated crypto venues.
- Kraken can cross-sell trading, custody, staking, and payments locally.
- Two UAE hubs strengthen regional distribution across MENA.
What critics are saying
- Binance, OKX, Crypto.com, and Deribit already compete in Dubai.
- Compliance breaches can restrict margin, staking, lending, or derivatives quickly.
- Delayed AED rails until 2026 give rivals time to lock users.
What makes Kraken unique
- Kraken pairs Dubai VARA approval with Abu Dhabi ADGM licensing.
- It now offers spot, margin, OTC, staking, and Kraken Prime.
- AED funding support reduces FX friction for UAE clients.
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Your Connections
People at Kraken who can refer or advise you
Benefits
Competitive salary and equity plan
401k contribution plan
Vacation & Generous PTO
Paid Tranings
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -8%2 year growth
↑ 2%Kraken launches in Ukraine with crypto, payments and tokenized equity access. Kraken has officially launched in Ukraine, giving local users access to a broader product stack that spans crypto trading, payments and tokenized equities. The Ukraine rollout is being positioned around 24/7 access to digital assets, lower fees, rewards and launch offers for the Ukrainian community. Kraken also leaned into the country's crypto-native identity, ending its launch message in Ukrainian with "Це лише початок. Слава Україні," meaning "This is only the beginning. Glory to Ukraine." The expansion gives Kraken a more localized entry into one of Europe's most active crypto markets. Ukraine has relied on digital assets for donations, remittances, savings access and cross-border value transfer during years of war and financial disruption. For users facing banking friction, currency pressure or limited access to global markets, a platform that combines crypto, payments and tokenized exposure can function as more than a standard exchange account. Kraken's Ukraine strategy also fits its wider shift from crypto-only exchange toward multi-asset financial infrastructure. The company has been expanding across futures, tokenized stocks, payments and token operations, with recent coverage of Kraken's broader strategy showing how futures, tokenized stocks and payments now sit inside the same growth story. Tokenized equities become part of the local offer. The Ukraine launch includes tokenized equity access through Kraken's xStocks push, giving eligible users exposure to assets such as tokenized U.S. stocks, ETFs and other real-world market products. xStocks are not the same as opening a local brokerage account or directly holding ordinary shares. They are tokenized market products designed to track traditional assets and extend access beyond standard exchange hours. That structure fits Kraken's pitch for Ukraine because it brings crypto-native users closer to global market exposure from a single platform. In a new interview with Incrypted, Kraken's Chief Growth and Marketing Officer Mayur Gupta described the Ukrainian product set around crypto trading, fiat access, tokenized exposure and Krak payments, with local payment integrations planned for fiat on- and off-ramps. Kraken has already been pushing tokenized equity distribution through xStocks, and older tokenized stock access on Kraken and Solana DeFi helped establish the product category before the Ukraine expansion. The timing also lines up with rising competition across tokenized equities, as exchanges, wallets and issuers move traditional market exposure onto crypto rails. Ukraine adds A real-world test for crypto utility. Ukraine gives Kraken a market where the utility case is easier to understand. Crypto access is not only about speculation when users need fast settlement, cross-border payments, dollar-linked savings tools, flexible market access and always-on infrastructure. The product mix is still shaped by eligibility, compliance checks and asset-specific restrictions. Futures, rewards, tokenized equities and payment features can vary by user location, account type and regulatory requirements. The stronger point is that Kraken is entering Ukraine with a broader financial app strategy, not only spot crypto trading. The next signs of traction will come from Ukrainian onboarding, fiat funding rails, payment usage, xStocks demand, localized support and whether launch incentives convert into lasting account activity. Kraken's Ukraine entry now becomes a practical test of whether crypto exchanges can compete as 24/7 multi-asset financial platforms in markets where traditional rails have not always served users reliably.
ETF tokenization could improve settlement. Fitzpatrick said firms continue to test tokenized ETFs because the model could improve creation and redemption. It could also support "near-instant settlement" and round-the-clock access for some products. He said tokenization may become part of the ETF market, but practical use cases still need more time. "My view on tokenization is that it will become part of the ETF ecosystem, but we're a couple of years away from some good use cases," he said. In addition, JPMorgan is already studying tokenization through Kinexys, its blockchain business unit. The bank has used the unit to explore how blockchain can support financial markets and settlement systems. The comments show that large financial firms still see value in tokenized assets, even as they take a cautious view on timing. JPMorgan's position suggests that tokenization may grow through tested use cases rather than fast market adoption. Regulators and exchanges show growing interest. Traditional finance firms and regulators have shown more interest in tokenized assets. The focus has included equities, funds, and other products that trade only during market hours. SEC Commissioner Hester Peirce recently urged firms working on tokenized products to speak directly with the agency. The SEC has also allowed some tokenization-related efforts, including a Nasdaq rule change for tokenized share trading. Major firms, including the New York Stock Exchange, Robinhood, Kraken, and Coinbase, are also working on tokenized equity products. Analysts expect tokenized assets to reach trillions of dollars by 2030, though estimates vary widely.
Deutsche Börse AG invested $200 million in Payward Inc., the parent of crypto trading platform Kraken, as the Frankfurt stock exchange operator moves to offer access to a wider array of securities over blockchain rails.
Kraken, the cryptocurrency exchange, has secured a $200 million investment from Deutsche Börse, according to market reports. No further details about the investment terms or strategic partnership were disclosed.
Krak introduces 2% Cashback, Metal Debit Card, In-App Concierge for global travelers. Krak Launches up to 2% Cashback, Its First Metal Debit Card, and In-App Concierge - Redefining Globa... Comprehensive Summarization: Krak, the global money app from Kraken, has announced the launch of an industry-leading debit cashback scheme offering up to 2% cashback for all customers, marking its first Mastercard debit card for eligible customers across the UK and EEA. Additionally, Krak has introduced Krak Concierge, a new in-app hotel and flight booking experience with rewards up to 6%. These launches are part of Krak's strategy to deliver high-value, real-world utility through a single global money app, combining everyday payments, premium rewards, and lifestyle experiences in one seamless platform. Kamo Asatryan, Kraken's Chief Data Officer and Global Head of Consumer, emphasized the company's goal to make rewards effortless with cashback that grows with users, setting a new standard for the global money app in travel and everyday spending. Key Points: * Krak launched a new tiered cashback system offering up to 2% cashback on all transactions for its customers. * The company introduced a Mastercard debit card for eligible customers in the UK and EEA, enhancing its payment solutions. * Krak Concierge, an in-app hotel and flight booking experience, was launched with rewards up to 6%, enhancing the user experience with boosted rewards. * The company aims to provide high-value, real-world utility through a single global money app, integrating everyday payments, premium rewards, and lifestyle experiences. Actionable Takeaways: * Enhanced Cashback Rewards: Krak's introduction of a tiered cashback system, offering up to 2% cashback, provides significant value to users, encouraging increased usage of the app for everyday transactions. This move positions Krak competitively in the fintech space, appealing to users seeking rewarding financial services. * Mastercard Debit Card Expansion: The launch of a Mastercard debit card for eligible customers in the UK and EEA broadens Krak's payment solutions, enhancing its appeal to a wider audience. This expansion is particularly impactful for users looking for secure, global payment options, reinforcing Krak's position as a versatile financial tool. * Krak Concierge for Seamless Travel Booking: The introduction of Krak Concierge, an in-app hotel and flight booking experience with up to 6% rewards, offers users a streamlined and rewarding way to plan travel. This feature not only enhances user engagement but also sets a new benchmark for in-app booking experiences, potentially attracting more users to Krak's platform for travel-related services. Contextual Insights: The launch of Krak's new cashback scheme and Mastercard debit card reflects a broader trend in the fintech industry towards integrating travel and everyday spending into a single, rewarding platform. This approach aligns with the growing demand for seamless, integrated financial solutions that offer tangible benefits to users. As travel continues to be a significant component of global spending, apps like Krak that offer enhanced rewards and convenience are likely to gain traction. Moreover, the introduction of Krak Concierge underscores the importance of user experience in fintech, suggesting that companies investing in user-friendly interfaces and added value features will likely lead in this competitive space. These developments highlight the ongoing evolution of the travel industry, where technology and financial services converge to offer users more than just transactions - they offer experiences and rewards. Stay ahead with travel trade today - AI news that matters. Get curated travel AI insights - choose the newsletters that matter to you. Choose your newsletters: Join thousands of travel leaders. Unsubscribe anytime.