Product Solutions Engineer

• Prioritize and deliver quality customer service throughout the customer journey, troubleshoot and resolve issues with Google's advertisers and Business teams, agencies and partners.
• Learn AI powered Ads products and Ads Platforms.
• Troubleshoot technical product issues and apply product expertise to solve technical customer issues and escalations.
• Develop tools and automation for better diagnostics/data fixes and debugging with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Partner with our Business and other cross-functional partners to own and improve the journey of all clients.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 3 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
  

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• Experience with working in technical product support, cloud support, quality engineering, or site reliability engineering.
• Experience with Google Ads or other online advertising solutions and the media landscape.
• Experience in a customer-facing role with translating technical concepts and solutions to non-technical and executive audiences.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Ability to work in any environment to solve problems.

In this role, you will be solving issues, acting as a technical consultant and trusted advisor for Google Ads customers. You will leverage troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Sunnyvale, CA, USA.

• Bachelor’s degree or equivalent practical experience.
  
• 3 years of experience in system design or in one programming language (e.g., Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.