Full-Time
Patient Representative
Posted on 8/4/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
United States
In Person
Associate's
 Medical, Clinical & Veterinary (1) |
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- A high school diploma or general education degree (GED) is required.
- Previous customer service experience is required.
- Basic typing proficiency at 45 words per minute, basic ten-key proficiency, and computer skills within a Windows environment are required.
- Experience with multiple computer applications and operating systems, as well as office machines, is required.
- Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, patient rights, revenue cycle components, and the impact of accurate registration on patient satisfaction is required.
- Analytical, organizational, prioritization, time-management, multitasking, attention-to-detail, and problem-solving abilities are required.
- The ability to maintain composure during deadlines, frequent customer contact, and high-volume work is required.
- The role requires regular walking, standing, stooping, bending, sitting, and occasional lifting of lightweight objects.
- Greet and register patients accurately and efficiently.
- Gather and enter demographic, insurance, billing, and payment information.
- Verify insurance eligibility using online systems.
- Provide and complete required patient forms.
- Collect and enter payments and follow required balancing procedures.
- Analyze, interpret, and enter physician orders.
- Scan and index forms.
- Schedule and communicate appointment information for multiple facilities and ancillary departments.
- Verify insurance for scheduled and urgent or emergent patients and obtain authorization according to payer-specific criteria.
- Complete assigned work queues accurately.
- Identify financial counseling needs.
- Maintain confidentiality in verbal, written, and electronic communications.
- Follow established processes, protocols, and workflows.
- Resolve problems and meet patient needs.
- Assist employees and visitors with concerns when assigned to the Cancer Center.
- Assume responsibility for the safety and security of designated areas when assigned to the Cancer Center.
- Monitor security cameras and identify and respond to potential security risks when assigned to the Cancer Center.
- Medical terminology, Current Procedural Terminology (CPT), and International Classification of Diseases, Tenth Revision (ICD-10) coding are strongly preferred.
- For Cancer Center assignments, an associate's degree in a related field or two years of related healthcare-environment experience and/or training is preferred.
- For Cancer Center assignments, two years of business-office experience may be considered.
- Certified Healthcare Access Associate (CHAA) certification is preferred.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
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